Southcenter Mall Store

Southcenter Mall Store
Southcenter Mall Store
16901 Southcenter Pkwy
Tukwila WA 98188
Store Hours
16901 Southcenter Pkwy

Our Reviews

B B
B B
18:41 04 Sep 21
Working with Ross (ask for him!) made the experience of finding the perfect mattress during the pandemic a pleasure. He never pressured us, actually listened to our concerns and budget, encouraged us to take our time, and truly guided us to find the most comfortable mattress we have ever slept on. Good delivery. As important was the incredible customer service after the sale. We had an issue with the mattress a few months after delivery and Ross took excellent care of us while making sure our warranty was fully honored. We are back to getting the best sleep ever. There are other mattress stores - don’t waste your time. Go here first and deal with Ross.
B B.
B B.
16:43 03 Sep 21
SO happy we came there. Mattress shopping during the pandemic is challenging enough and we needed someone who would listen to our needs and guide us in...
Pam Policastri
Pam Policastri
20:44 30 Aug 21
Terence is great! He puts you at ease, gives helpful explanations, and makes what could be an intimidating experience actually quite enjoyable. I never felt rushed or pressured. I went along with a friend who has specific needs. He really listened and tailored the options to her. She has a great new bed on the way. Thank you!
Ryan M.
Ryan M.
11:38 30 Aug 21
Been sitting outside there warehouse for 40 minutes waiting for them to load a mattress! Never again!
Miles Hairston
Miles Hairston
20:58 13 Aug 21
David had helped me out today. I had a great experience, he asked me what I was needing and gave me plenty of options and even recommended different places. He also didn’t make me feel rushed or pressured to make a purchase. Highly recommend anyone needing to get a bed to grab it from here
Mary Hou
Mary Hou
00:15 13 Aug 21
David, was extremely helpful and energetic! Made purchasing a mattress fun surprisingly. Thank you so much!
Julianne N.
Julianne N.
14:39 06 Jun 21
My boyfriend and I needed a new mattress and waltzed into Mattress Depot without really thinking we'd come out with a purchase. We thought we were just...
Larry Fisher
Larry Fisher
20:05 12 May 21
The delivery team of Travis and Doltan did an excellent job in the set-up using their customer service skills in pleasing the customer by doing a re-set because the mattress was too high. They arrived on time with smiles on their face (I think they were smiling as they had masks on) and went right to work after explaining what they were going to do and they did it quickly giving the customer good advice in the process. Mattress Depot needs to be proud of these two employees
David Yeung
David Yeung
20:13 04 Apr 21
Great service and selection! Ross showed us a firm mattress that worked perfectly with what we were looking for. Great conditions and warranty.
Chris Kaczmarczyk
Chris Kaczmarczyk
02:27 21 Mar 21
The salesman instantly changed attitude the moment it was clear that we weren't interested in the most expensive mattress options. When we first arrived he was warm and inviting and answered all our questions readily... But after we expressed concern about the prices of the mattresses he showed us, he became rude, cold and avoided us at every chance. I get that he probably works on commission but he shouldn't completely neglect customers if they can't afford the top of the line choice. I would give 1 star honestly based on his attitude alone... But he did answer a few of our questions at first which we can keep in mind now when taking our business to OTHER stores.
Jonathan Park
Jonathan Park
14:49 15 Mar 21
We had an amazing experience purchasing a new mattress. Like most people, we initially visited a big box store to get a general idea of what we were looking for and made an unplanned visit to this store on our way home. Terrence greeted us and fulfilled all of our inquiries regarding mattress buying and helped us make our purchase. We made our purchase based on Terrence’s expertise. Highly recommended!
Jeanne Davis
Jeanne Davis
23:07 16 Feb 21
Shopping at Mattress Depot was a great experience. Terence listened to our sleep concerns & showed us mattresses that would meet our unique needs. We also bought fantastic pillows which have made a world of difference in our sleep experience. Not only was the salesmanship superior but customer service was above and beyond! They only had 3 of the pillows we ordered and Ross personally delivered the 4th pillow to our home. The strong delivery men were able to wrestle our old mattress out of the house and delivered the new mattress in record time. This was our 2nd mattress purchase in the last year & a half from Mattress Depot and it was another great experience! If you’re in the market for a new mattress, go see Terence & Ross. You’ll be treated with kid gloves!
Richard LaDuke
Richard LaDuke
19:20 03 Jan 21
My experience at Mattress Depot USA in Tukwila was very positive. Covid-19 CDC guidelines were followed. I didn't feel rushed nor pushed into buying a mattress. Terence was very helpful in listening to what I was needing, answered questions, and educated me on a couple of mattresses that would be beneficial to me. I chose to wait a day before buying. I returned the following day and made a choice on a Sweda Latex mattress that I have found comfortable and sleeping better for the past two weeks.
Karen Gos
Karen Gos
22:59 24 Nov 20
As a nurse, I was so impressed with Ross' knowledge of anatomy and biology. He totally pegged my husband and mine sleep problems and showed us the exact mattress to help us get better nights sleep. My job requires that I get completely refreshed every night and I feel confident this will be the key. Thanks Ross!!
Stefan H.
Stefan H.
07:32 24 Nov 20
The staff here is always friendly and knowledgeable. They actually ask questions and listen to your sleep needs, then make suggestions for products. I...
Dude Man
Dude Man
01:44 13 Nov 20
Just bought my second mattress from Ross. He took excellent care of me last time and I won't go anywhere else. This time I got the Cadillac of beds. I'm really looking forward to a King's sleep.
crystal shelton
crystal shelton
09:22 07 Jul 20
Ross was the best! Very accommodating, helpful and friendly. And a good sense of humor to boot! Very informative about their selections. We highly recommend a look here if you’re searching for a mattress!
Lindsay Hoskinson
Lindsay Hoskinson
04:28 15 Apr 20
Ross was exceptional! He was friendly and helpful during the pandemic delivered my bed straight to my door and set it up after helping me figure out some billing problems. This is my 2nd purchase from Mattress Depot and I will definitely be back! Thanks guys! Happy customer here!
Sf S
Sf S
00:56 14 Apr 20
I bought a mattress from this company 2 and half years ago. I bought Beautyrest platinum and they told me to add a warranty for it which lasts for 10 years and I did. Now the mattress started to to get out off shape out off nowhere, there is a swelling in the middle like it’s just terrible. So I decided to contact them because I got a warranty to it guess what they just took my money for it when I bought it and now they rejected my claim. This is just unacceptable thing to do and I advice you whoever reads this to not buy a mattress from this company because you will end up being stolen like me. I gave you one star because that’s what I can give them the Lowest but they don’t even deserve that.
M Chapman
M Chapman
23:31 24 Mar 20
Wow, what great service. With the shutdown and all, Ross politely contacts me and lets me know whats going on. A delay that wasn't going to work in my time frame, so he upgrades me with something in stock, to insure my wife and I would be taken care of promptly. When we buy our house, we're coming back for an Aireloom and more!
Arnold Sadettan
Arnold Sadettan
23:54 10 Mar 20
GREAT CUSTOMER SERVICE!ROSS is the man to go to! Gave me excellent information about why my back is hurting which beds are best for me and way much more!! I can’t thank him enough he will take great care of u! LOVE MY NEW MATRESS AND BASE EXTEND!! Highly recommended these guys are for the people and not trying to rip us consumers off!! THANK YOU SO MUCH FOR THE GREAT BUSINESS 🤝
Arnold S.
Arnold S.
16:58 10 Mar 20
GREAT CUSTOMER SERVICE!ROSS is the man to go to! Gave me excellent information about why my back is hurting which beds are best for me and way much more!!...
shelly johnson
shelly johnson
23:14 06 Feb 20
Just bought a second bed and I have to tell you how much I love our new adjustability king size bed. Ross at the Southcenter store was so knowledgeable about how our body is when we sleeo and helped us pick out the right mattress for us. My husband does not snore anymore and we are getting better sleep.Love working with Ross. He helped me find the perfect mattress for my moms bed. He was patient and so kind with my mom and I.
MELT MASSAGE
MELT MASSAGE
02:01 26 Jan 20
Wow- just WOW!!! Ross and Terence are PHENOMENAL- seriously never had a better sales experience IN MY LIFE.. and I am 50!!! Not only did they help me find my dream bed, they offered financing that I actually qualified for- which was the cherry on top of this delicious experience. I will send everyone I know to Mattress Depot @ Southcenter in Tukwila WA forever and ever. AMEN!! And be eternally grateful to these Gentlemen for helping me sleep sweetly as I recover from a huge life transition and start over from scratch. BRAVO!!! And Blessings on Blessings. Give Ross and Terence a big fat raise- and your highest commendation. They are both beyond assets to your corporation and should be rewarded as such.
Brian Stivers
Brian Stivers
04:21 12 Jan 20
Awful customer service. Ended up going to mattress firm and was much happier with the experience. Sales person was unhelpful. I asked questions and he seemed disinterested. Basically it seemed like he was expecting me to come into the store and tell him the exact mattress I wanted. I came to the store to get expertise. If I knew exactly what I wanted I would have bought a bed online and not went to the store. This guy brought no value. Also, when asking about pricing he replied with a condescending tone as if to assume it was out of our price range. Unfortunately for him we actually had a generous budget for a high end mattress and we spent our money with a competitor 2 minutes down the road. Primary buying decision was based on customer service.Reply to owner: He was an older gentleman and it was on 1/10/2019 around 7pm
Brian Stivers
Brian Stivers
23:31 11 Jan 20
Awful customer service. Ended up going to mattress firm and was much happier with the experience. Sales person was unhelpful. I asked questions and he seemed disinterested. Basically it seemed like he was expecting me to come into the store and tell him the exact mattress I wanted. I came to the store to get expertise. If I knew exactly what I wanted I would have bought a bed online and not went to the store. This guy brought no value. Also, when asking about pricing he replied with a condescending tone as if to assume it was out of our price range. Unfortunately for him we actually had a generous budget for a high end mattress and we spent our money with a competitor 2 minutes down the road. Primary buying decision was based on customer service.
Gayle Pond
Gayle Pond
02:35 09 Dec 19
First Russ was super to work with from the South Center store! Really helped us pick the right mattress. Then Leonard & Rogelio were just as good when they delivered it. They were even here before the window of time we got.Thanks for all of them. Now for a good nights sleep!Mattress SUCKS now. Has a big dent in the middle now.(9 months now). Very disappointed in the mattress....
Faataatu Siimalevai
Faataatu Siimalevai
22:05 08 Dec 19
Thank you so much to these 2 gentlemen who helped me get the bed that my body needs👌👌I got the BedTech Copper infused memory foam Matress, and a 10 year warranty on it and the deals were off the hook. Thank you so much Al and Ross for my early Christmas present🥰😍🥰😍🥰😍
Matthew L.
Matthew L.
06:32 04 Dec 19
Great experience! Got a good deal on multiple queens beds when furnishing my ABNBs, will definitely be buying here again. Thanks MD!
Carlena
Carlena
19:11 14 Oct 19
This is my second mattress purchase from this company; on both occasions the process was quick, and painless. This time around service representative, Al, gathered and reviewed my wish list and walked me through all of my options empowering me to make the best decision for myself without needlessly pushing me toward any particular product. Al was knowledgeable, friendly, and efficient. Great service, and pricing, Mattress Depot! Will be back.
Fletcher J.
Fletcher J.
10:17 26 Sep 19
Bought a bed. Went in and tested some mattresses and a frame. Thought, maybe I'll buy a nice, expensive bed because... treat yo self. Beds stay with you a...
tecumftha .
tecumftha .
01:09 25 Sep 19
Bought the best emerald king size mattress from Al, the best helpful salesman around. Highly recommend getting a mattress from Al down at mattress depot. 100% satisfaction
Ann D'Angelo
Ann D'Angelo
20:47 24 Sep 19
!!!STAY AWAY!***Like dealing with shady used car dealers. Nothing is priced. They tell you to lie on your credit app, then lie about telling you to lie. The financing they use is HORRIBLE DON'T DO IT! Just don't shop here period. All friendly til they get your money, then its, you signed a contract. Sorry you have buyers remorse. No returns. WORST CUSTOMER SERVICE EVER. RUDE, RUDE RUDE! DO NOT WASTE YOUR TIME AND MONEY HERE!
Alexmar Cacatian
Alexmar Cacatian
21:19 18 Sep 19
Giving this place a 4☆ because they're having a mattress sale going on today. The salesman is pretty coo, and isnt too pushy on trying to sell you something more like gives options to things you like.
Tara Virya
Tara Virya
22:37 22 Aug 19
The first time, I'm misunderstood about the mattresses.because there's little l wave on the mattress. But after use for few years . I apologize about misunderstood. The mattress & Ross is good.
knute park
knute park
17:26 11 Aug 19
Just bought a mattress from mattress depot. This is the second mattress i have purchased from them (the first was 9 years ago). Only placed I shopped. Sales process was great felt I got a good deal. Delivery team (Kenny & Myrin) where awesome! Fast, efficient and friendly. They set everything up and took away my old mattress. They were professional, nice and made sure everything was installed to my wife’s liking. I would highly recommend purchasing your next mattress from them!
si Me
si Me
21:51 27 Jul 19
I really love this location because Russ and Al are really the best. These gentlemen we're very kind patient and personable. I bought my daughter a full size mattress all the way back in the middle of February but knew I couldn't pick it up right away and they said that was fine. Put my life went upside down with things happening and they still kept it for me for 5 months and now I'm finally getting it to my house
Kathy Mayes
Kathy Mayes
20:45 11 Jul 19
Great service from Ross. His knowledge goes way beyond beds. We received our king mattress with a movable base and it’s a dream!Thank you Ross!!
Lynda Alley
Lynda Alley
17:17 04 Jul 19
I walked in and wasn't greeted for a while and then when asked what I needed, I said a certain type of mattress. He never came out from the desk and pointed instead to a far away wall where the bed was. Hmmm...which one I thought? As I float around the area, I asked again and from his desk he pointed again. Then another customer came in and he got up and out from his desk and asked how he could help them. I left. Horrible service. I should have gone to Mattress Firm first. I'm on my way now where I know I'll find the best in quality and customer service.
Marian U.
Marian U.
15:18 22 Jun 19
Great experience throughout the mattress process. Kenny and Myrin were fantastic with the delivery. Very thoughtful and thorough. Thank you.
Frank Zhang
Frank Zhang
19:38 20 Jun 19
Zero issues or negatives with Mattress Depot USA. The sales associates were knowledgable, didn't try to oversell, were pretty straightforward, and it was overall a positive experience. The delivery team of Kenny and Myrin was great and did an excellent job. They were professional, fast, communicative.
Maggie Maye
Maggie Maye
19:34 07 Jun 19
My husband and I just received our new bed! Its fabulous and the sales people at this store are incredibly professional and knowledgeable. I highly recommend talking to Ross before you make any decision on a new mattress.
Mckenzie Scott
Mckenzie Scott
21:08 30 May 19
Amazing customer service !! Ross and Daniel are amazing. Took me to the mattresses I wanted. We’re not too pushy about purchasing. Allowed me to try different price models. And able to give me a great deal. My visit was efficient, quick and easy. Excellent customer relations!
Jim Glass
Jim Glass
03:05 28 May 19
We bought our mattress today from Ross at this location. Wow, talk about informative and knowing his stuff! We went to A LOT of stores searching for the right mattress, but it seems what we really needed was the right consultant. The company seems to have it's act together and I highly recommend them. Plus they're a local family owed company.
Bryan G.
Bryan G.
08:59 27 Apr 19
Had a great time shopping here and Al was very helpful and didn't try to over sell us anything. The delivery crew of Kenny and Myrin were polite and kind...
Stephanie Chavez
Stephanie Chavez
02:49 12 Apr 19
Excellent service. I was going to buy an online bed in a box. Al provided me with an excellent option that met all of my needs. I encourage anyone to visit Al at Mattress depot.
Christina Szirmai
Christina Szirmai
01:42 10 Apr 19
Excellent customer service. We called ahead to see about delivery and pickup and Sam was very helpful. When we went in later the same day, Sam made sure to show us all the mattresses in our price range to suit our needs. He made sure we knew our financing options and helped us get a great mattress at a great price. Although we didn't need delivery, Sam made sure we got the information we needed for our old mattress to be removed.
Christina Szirmai
Christina Szirmai
01:42 10 Apr 19
Excellent customer service. We called ahead to see about delivery and pickup and Sam was very helpful. When we went in later the same day, Sam made sure to show us all the mattresses in our price range to suit our needs. He made sure we knew our financing options and helped us get a great mattress at a great price. Although we didn't need delivery, Sam made sure we got the information we needed for our old mattress to be removed.
Xieba S.
Xieba S.
14:09 29 Mar 19
Mattress Depot Federal way - 31653 Pacific Hwy S, Federal Way, WA 98003.Sam is Great! He did not pressure me to buy any mattress, yet was knowledgeable...
Mike Southerland
Mike Southerland
20:26 28 Mar 19
I had a better experience here than at any of the other mattress chain stores. Ross helped me identify the bed that would best work for me and fit my budget. Friendly service, lots of options.
Teresa Roberts
Teresa Roberts
17:54 27 Mar 19
I bought a mattress and adjustable frame from Al. He was informative, funny, genuine and I believe very honest. I had been shopping at several places before meeting Al and I instantly felt comfortable making my purchase because of how great he and other staff people at that store treated me. A friend of mine told me to go to other stores but make sure I see Al at Mattress Depot before making a decision; now I know why. He was great...and I love my new bed!
Andrew A.
Andrew A.
21:14 13 Mar 19
I was in need of a new bed after sleeping on a futon for the past five years. I stopped by the Tukwila store on Southcenter Parkway and was helped out by...
Gayle Pond
Gayle Pond
23:35 18 Feb 19
First Russ was super to work with from the South Center store! Really helped us pick the right mattress. Then Leonard & Rogelio were just as good when they delivered it. They were even here before the window of time we got.Thanks for all of them. Now for a good nights sleep!
Madison Phillips
Madison Phillips
00:17 25 Jan 19
Absolutely superior service! Friendly and knowledgeable staff. Ross took me from A-Z to help me find the perfect mattress. I could tell he was more concerned about me then just wanting to make a sale.
Marie N.
Marie N.
16:36 02 Jan 19
Mattress Depot USA16901 South center Parkway, Tukwila WA 98118This store is ideally located in the center of Tukwila, they offer parking space and they...
Sherry Arntson
Sherry Arntson
04:19 06 Dec 18
Love our bed! After shopping all over the Southcenter area, we bought our split king adjustable bed here because we loved the sales staff and the prices. Probably the most knowledgeable people we came across. From mattresses to pillows Ross educated us on how to create the perfect sleep environment. 5 stars simply isn't enough for this team. Thank you so much,Sherry
Rafael Del Villar
Rafael Del Villar
01:00 01 Nov 17
They sale used matresses as new!. Unless you have a loop and ultra violet lamp I would suggest to shop somewhere else. Matress came unwrapped, with dirty hand prints from the delivery people and small tears all around the matress and box spring. Be aware
Rafael Del Villar
Rafael Del Villar
21:45 04 Sep 17
They sale used matresses as new!. Unless you have a loop and ultra violet lamp I would suggest to shop somewhere else. Matress came unwrapped, with dirty hand prints from the delivery people and small tears all around the matress and box spring. Be aware

Store Description

Mattress Depot USA has been helping customers find a better night’s rest for over 15 years. In 2002, we opened our doors in Seattle, Washington and have been named one of the fastest growing private companies in the Pacific Northwest for 6 years in a row.  We pride ourselves on offering superior value and customer service.

If you are looking for a new mattress, we carry a wide range of selection for all sleep styles such as Gel Memory Foam, All Natural Latex, Pillow top, Euro Top, Extra Long, Hypoallergenic and much, much more! We work with local manufacturers to create high quality mattress sets at a low cost and passing the savings to our customers. We also carry all of the top name national brands like Sealy, Serta, Simmons, Aireloom, King Koil, Restonic, Easy Rest, Emerald Sleep, Malouf Fine Linens, Lady Americana and more.

We have all the mattress sizes in stock like twin, full, queen and king sizes mattresses ready to go home today.

At Mattress Depot USA, you never have to wait for a sale. Save up to 60% off everyday. Come into our Southcenter Tukwila showroom today and let us serve you.