Customer Service

Mattress Depot USA is committed to providing our customers with superior and friendly service. We are accredited with an A+ grade by the Better Business Bureau since 2010. Customers find our stores to be friendly and relaxed in a no frills environment where they can learn about the right mattress for them. Our friendly and knowledgeable Sleep Consultants will help you select the perfect mattress set. All of our Sleep Consultants have over 10 years retail sales experience providing our customers with outstanding customer service.

Same Day Delivery Guarantee

Mattress Depot USA offers same day delivery of in stock mattress sets on any purchase in store before 2pm PST *. If today doesn’t work, we will schedule the next available date and time that works for you. Our Delivery Agents will deliver the mattress right to your room and will take away the packaging.  Also, we offer complete set up your bed frame and removal of your old mattress to have it 100% recycled. No portion of your old mattress will ever end up in a landfill.

*Minimum purchase required for free delivery, set-up, and removal. Some restrictions apply. Same Day Delivery is not guaranteed on online orders.

 

Comfort Guarantee

Customer comfort and satisfaction is our highest priority.  If you are not completely satisfied with your new bed, we will be happy to exchange it, or give you an in store credit for the full amount of the mattress. Please read our Terms for full disclosure.

Terms

1) Customers are allowed a one time comfort exchange of equal or greater value of the original purchase. No refunds will be given.

2) You have 30 days after purchasing to exchange your mattress or 120 days if a mattress protector was purchased on your original order. After the one time comfort exchange all sales are final. 

3) The mattress sets must be in the original condition.

4) Customer is responsible for paying all re-delivery/exchange costs. Please contact a store location for more detail.

5) Mattress sets cannot be exchanged if there are any stains or visible signs of wear on the mattress.

6) Special order mattresses, foundations or accessories are not valid for the comfort exchange. All sales are final.

7) Credit for a comfort exchange does not apply to for any delivery fees, additional products and services purchased such as frames, box spring, sheets and so on.

For example:

Purchase Price of Mattress: $299.00

Box spring: $50.00

WA Tax: $33.15

Transaction total: $382.15

Exchange Value for Mattress: $299.00 (Mattress) + 28.40 (Tax) = $327.40

The amount of the in store credit is $327.40 which can be applied to the desired exchange mattress.

Questions?

Please contact the original store location and we would be more than happy to assist you.

Low Price Guarantee

Mattress Depot USA keeps its overhead costs low to pass savings down to our customers. We continually shop for the best products and liquidation specials from our manufactures which allows us to have the lowest prices period. We promise to beat any competitors pricing on the same mattress sets by 10%. *
*Offer valid on mattress sets must be by the same manufacture and product. Price matching only available for in store purchases.

Online Shipping & Return Policy

At Mattress Depot USA, our top priority is to make sure you are satisfied with your purchase. If you have additional questions please email us at beds@mattressdepotusa.com Subject: Online Order

Accessories

How do we ship?

All accessory products such as frames, pillows and sheets, are shipped via UPS Ground. We strive to ship orders out within 24 hours. Please allow 5 – 7 days for delivery.

How long do I have to return a product?

If you are not happy with your product, you have 30 days from the purchase date to ship the product to us. Returned merchandise needs to be undamaged, and in new or unused condition with the original packaging and product literature. Customers are responsible for return shipping costs. A 20% restocking fee may be deducted from the total refund if the item is return to us damaged or missing the original packaging. Credit will be given in 3-5 business days from product arrival. If the item is bulky or over-sized, you can contact us to schedule a return pick up. You will be informed of incurred shipping fees via phone or email for approval of return before pick up is scheduled.

Can I return a custom size accessory item?

Custom size ordered products (California King, Full XL, Twin XL) are subject to a 30% restocking fee plus shipping fees as noted above when returned due to the specific nature of the product.

How do I ship a product back?

To start the return process please email us at beds@mattressdepotusa.com with your original order number. All return costs are borne by the buyer and must be in their original packaging and in new condition. Any returned product not in new condition will not receive a full refund. Please be sure to include a copy or the original packing slip in the box when shipping it back.

When will I receive my refund?

Credit will be given in 3-5 business days from product arrival to our warehouse to the original payment method.

What if my product is damaged or defective?

If you are having any issues with your product please email us at beds@mattressdepotusa.com right away and please include pictures and a description of the product. We will respond back to you as soon as possible.

Mattresses

How do you ship mattresses?

We provide a “White Glove” delivery service which will deliver your mattress door-to-door. We ship our mattresses LTL where it will arrive at a local holding facility in your area. When the mattress areas in your area, the local delivery service will call to set up the final delivery date and time and bring it right to your bedroom.

How do I return a mattress that was shipped to me?

For online mattress returns, all shipping costs are borne by the buyer. You have 30 days to return the mattress if you are not happy with the comfort. Mattress must be in new condition and free of any damage or stains. If the item is large or oversized, you can contact us to schedule a return pick up. You will be informed of incurred shipping fees via phone or email for approval of return before pick up is scheduled.