Customer Reviews & Testimonials

Mattress Depot USA is proud of its friendly and knowledgeable Sleep Consultants who are committed to providing our customers with a pleasurable mattress shopping experience.

We understand this translates into sales growth over time and that is why more than 35% of our sales comes from referrals and repeat customers. This in turn translates into bigger savings for our customers because we can keep advertising costs low by relying on referrals and repeat customers. Everyday, we receive unsolicited complimentary letters from our gracious customers who thank and congratulate us on providing such outstanding customer service. Below is a sampling of letters and testimonials we have received over the years that validate commitment to our customers satisfaction.

See what our customers have to say about us!


Sarah H.
Sarah H.
08:54 19 Mar 23
We had a great experience with this mattress store. We got what we needed and it didn't take long.
Faith V.
Faith V.
11:57 05 Mar 23
The mattress depot was our 3rd stop looking at mattresses. First 2 we went to weren't bad they just weren't helpful in finding the right one. As soon as we...
Scott Stewart
Scott S.
22:16 19 Feb 23
A big thank you to Vincent Loyd for providing knowledgeable guidance and demonstrations on all the adjustable frame options as well as recommending the most popular cooling pillows this store offers. We bought our mattress here a couple years ago and keep coming back for other accessories because the people are so great. Thanks again!J & S
Mike Johnson
Mike J.
16:42 11 Jan 23
A few family members have purchased from Mattress Depot Yakima and are very happy. I thought I would give it a try because I have not been happy with my mattress for years. John educated me on the different types of mattresses, did not rush me or push a sale. After trying a few, I purchased a mattress. I am excited to sleep on my new mattress. It should be delivered soon. As soon as I get it I will leave a review. Thanks John.Kathy from Yakima
Jack D.
Jack D.
12:31 17 Dec 22
Great customer service and quality product !
Angela Linke
Angela L.
23:09 20 Nov 22
Stopped in on a whim to check out mattress prices. We where there maybe 20 minutes. Herb had answered all of our questions and sold us a mattress, frame, and arranged delivery. It was awesome! Easiest purchase we had ever made. No pushy sales tactics, just straight honest talk. Herb was really nice and professional. I will be recommendung this store to others looking for beds.
Ms Sara
Ms S.
00:32 12 Nov 22
Absolute best customer service we have ever received. Brian fuller made the experience so easy, and helped us pick out the perfect mattress for my hip pain problems. He exceeded our expectations for picking out a mattress. It was a great experience and I would recommend this location to anyone. If I could give 10 stars I would.
Jacqueline R.
Jacqueline R.
18:20 11 Nov 22
Very happy with our purchase and with the customer service! Justin is super knowledgeable and helped my fiancé and I pick the best bed for us. We went into...
Nancy G.
Nancy G.
11:55 09 Nov 22
I was in need of a bed and came here expecting the experience to be dull and difficult. But, instead I had fun with the sales staff Tom and Justin. I...
Katie R.
Katie R.
17:08 03 Nov 22
Great store with lots of in-stock options! Justin was incredibly knowledgeable and helpful. We learned a lot about mattresses and pillows. Overall a very...
Garry Bourne
Garry B.
19:28 21 Oct 22
Darci at the Tacoma store was extremely helpful and very knowledgeable about the mattresses. She helped us find a great mattress for a really good price. The delivery went smooth and fast.
Derek Hanson
Derek H.
01:16 02 Sep 22
Super nice and helpful Vincent brought up a great idea about a twin XL bed frame that made total sense for our college student who was moving out on his own for the first time. This business is great. Thanks for everything.
Alexander Sierant
Alexander S.
00:09 11 Jul 22
I came in looking for a reasonably priced mattress that would have some sort of cooling technology. Raymond showed me several different options within my price range. He was extremely knowledgeable and willing to work with me to get the me the perfect mattress at a price that worked for me. Raymond helped me understand more about the different types of memory foam, and why copper infusion is good for joint pain. I am absolutely delighted by the service provided by Raymond and will be back once I need a bed frame.
dave Burr
dave B.
22:23 30 Jun 22
Roger was so great, listened to our questions,and helped us find mattresses to try. We feltwe got a good deal, and the bed was delivered onthe day and time we wanted, And the 2 gentlemenwho delivered were excellent, so pleasant and carefulbringing the mattresses up the stairs.
Lee Ann Renshaw
Lee Ann R.
12:26 20 Jun 22
My husband and I came to Mattress Depot after going to another store and receiving absolutely no help with a previous purchase and warranty claim From the moment we walked in to the store, we felt welcomed and appreciated. The salesman, Brian, did a wonderful job in listening to our issues with our current mattress, as well as what we were looking for in a new one. He gave knowledgeable suggestions, and didn't push one product over another. We ended up with a very good deal and even a few extras. And delivery was accomplished in 24 hours! The delivery team was professional yet friendly, efficient (in and out in less than 10 minutes!), set everything up and took away our old mattress. We would, with no hesitation, recommend Mattress Depot to anyone looking for a great night's sleep, and I'm sure we will be returning in the future for all our sleep and bedding needs. Thank you!
Alissa Baltazar
Alissa B.
00:47 05 Jun 22
Roger is the GOAT!!!Second time coming here, and it’s always the best experience.Gabe was pretty awesome too
Krystal Horton
Krystal H.
18:05 26 May 22
Jason was phenomenal! Super helpful and his customer service is golden. Been shopping around for a new bed and he sold us on several pieces and we had plenty of options. I will be sending everyone here to see him.
Janice Hussey
Janice H.
23:47 24 May 22
My husband and I were so pleased with our experience at Mattress Depot USA. Raymond was very knowledgeable about the products, professional each time we visited the store, and genuinely attentive to giving a full customer experience. Delays from the pandemic meant we would be without the sheets we ordered for months- but Raymond personally insisted on addressing that problem so that we would be all set for our first night in our new bed. Over 6 months later, and we are still LOVING our split king Tempur-Pedic. 🙌
Maria Jimenez
Maria J.
05:50 14 Apr 22
For those of you wondering where you can purchase your next mattress. You should first try out Mattress Depot. They have a great selection to choose from. I visited the Burlington WA store this week. Wow is a small word in comparison to the amazing customer service I received. Mrs. Tessea was tremendously helpful and wonderful to work with. She is very knowledgeable in guiding you to the right mattress that will work for your needs. She helped my brother pick out a mattress that he liked and he was extremely happy. I would recommend this store to anyone!
Niles Kiss
Niles K.
18:40 10 Apr 22
Found a quality low cost mattress easily. Hugo was a delight work with and guided me through the process smoothly.
John P.
John P.
14:05 19 Mar 22
Justin gave me first class service. I was distraught over what bed to get and he helped give me clarity and was very knowledgeable about his mattresses....
Gerrie Patstone
Gerrie P.
22:53 14 Mar 22
Had a great experience with Spencer. He was very knowledgeable. I had my heart set on the Midnight intellibed bed from the moment I laid down on it. Spencer worked miracles and gave us an incredible price.
Nancy B.
Nancy B.
15:18 20 Feb 22
Roger was so much fun to work with. We bought the mattress that day ! Very informative and that southern charm was a plus
James McGrath
James M.
17:34 25 Jan 22
Visited the Lacy, WA store. The salesperson was very helpful. She helped me a couple of hundred bucks. Will be back.
Tami Buxton
Tami B.
03:05 01 Dec 21
This was such a great shopping experience.. My husband and I went in wanting to buy a new bed. Darci was very friendly and very helpful with all are questions excellent customer service!! Within 3 hrs we had a new bed delivered and set up at our home. We love the bed!! Best investment we’ve made!!Thank you DarciTami and Daron.
Brandy Elkins
Brandy E.
19:42 30 Oct 21
1st time here. Amazing. Raymond was extremely helpful and we ended up getting a mattress, bed with adjustable base and vibrations, eucalyptus sheets, and sheet liner.For next day delivery!!!Would highly recommend. Great guy.
Sandra J Fosse
Sandra J F.
02:39 26 Oct 21
We had a GREAT EXPERIENCE with Mattress Depot USA!!! We were in Lacey Washington and stopped in to look at mattresses!!! Raymond greeted us and showed us different mattresses that were on the floor!!! We found what we liked!!! He explained everything to us and my husband and I were able to get the bed that suited each of us best!!! We are So HAPPY to have meet Raymond and the store was really nice!!! Had lots to choose from and told him we were very different in what we liked as far as mattresses were concerned!!! So my husband got a medium firm and I got firm!!! We LOVE our new beds!!! The guys that came to set things up for us were SO NICE also!!! Took their shoes off, very careful bringing things in and explained everything to us about how to operate our new beds!!! Couldn’t ask for Anything Better!!! We are very Happy with our purchase and recommend that you will be too, if you check out Mattress Depot USA in Lacey, Washington!!! Thank You, RAYMOND!!!👌
Theresa D.
Theresa D.
19:32 24 Oct 21
John at the Totem Lake store has helped me a couple of times. He is so friendly and knowledgeable that buying a new bed becomes a relaxing a fun experience....
Debi G.
Debi G.
19:08 23 Oct 21
I have completely loved my mattress I bought from Jason White at Smokey Pt store. Having the adjustable bed has been great!! He really answered all of my...
DeeJay C.
DeeJay C.
15:02 18 Oct 21
It's crazy how I've been in the market for mattress for more than a couple of months now. Been to Macy's, Mattress City, Mattress Firm, you name it, I've...
Sandra Blair
Sandra B.
00:50 17 Oct 21
My new mattress was delivered today!! I love it! But what I appreciate even more was the excellent customer service I received from everyone I encountered from purchasing right though to the delivery. Clint, whom I bought the mattress from was helpful, shared oodles of knowledge about which mattress might be right for me. The delivery team, I only got Anthony's name, were super polite yet friendly. And even though they had to take back the box error, frame and I guess I didn't need a box spring..I heard no moaning and in fact Anthony suggested i call James and they would return it. All went smoothly and I am very pleased with my purchase. I recommend Mattress Depot very highly and I am pretty fussy on some things.... like what I sleep on. Thank you all!!
Jody Folk
Jody F.
21:26 15 Oct 21
My husband and I just returned from the most pleasant shopping experience with Gabe. We had a 30 year old mattress and were looking for a new one. All we knew was that we wanted a king size and preferred firm. Gabe was so helpful and knowledgeable. Took us through a process of elimination and we are very confident in our choice, even down to new pillows!! Good pricing too. Our new bed will be delivered, set up and the old mattress taken away the day after tomorrow. Fast! I would highly recommend the Puyallup Mattress Depot and Gabe!! You won't be disappointed.
Sue Kaehn
Sue K.
23:04 11 Oct 21
Very, very impressed and extremely pleased with our experience today at mattress depot USA in Bonnet Lake WA.Your store manager Bob was very patient with us, answering questions we had and showing us various styles and allowing us to stay within our budget. No pressure what so ever. Great experience and we will strongly urge our friends to go there for their next purchase. Again, hats off to Bob and thank you ever so much.
23:31 07 Oct 21
Mattress Depot in Bellevue was the first place we looked for a bed and it was the only place we had to look. The salesman Will was super helpful without being pushy and set us up with the perfect bed and a couple of super soft but supportive pillows which he knocked off the price on. Couldn't be happier with what we purchased. Sleeping good tonight!
Mike Lane
Mike L.
01:20 29 Sep 21
I recently purchased a mattress from Mattress Depot in Yakima. The experience that my mother and I had working with John was a pleasure! He was helpful and informative guiding us to a great sleep choice in a mattress!Thank you John!
Siu S.
Siu S.
18:13 20 Sep 21
Excellent place to shop. John did a great job. Fast and easy service. A+++ Found a great mattress for a great price. Will recommed.
Patricia Maher
Patricia M.
02:07 11 Sep 21
Vincent is very friendly. Had a smile on his face with delivery and setup. Vincent was on time for delivery. Great doing business with him. Very helpful in every way. Stop mattress depot on the south hill and check out the great prices and meet me Vincent yourself.
Jim Harris
Jim H.
22:24 04 Sep 21
On 09/04/21 my wife and I went to the Mattress Depot in Issaquah. We were greeted by Spencer and Jeff. They were friendly and courteous. They explained the differences in mattresses that I had researched on line. They actually pointed out a mattress that I had not seen on the website. It was a Lyrica, made locally and was actually more comfortable than others we tried out. It was the one we ended buying (2 mattresses, 2 foundations, covers). For an extra fee, the store will remove our old sets. Very reasonable. 10-year warrantee. Wish I could give more than 5 stars..
P Hickman
P H.
15:36 22 Aug 21
What a great experience, with both Raymond and Casey at the store in Lacey and with the delivery team of Travis and Dalton. I highly recommend this store if you want knowledgeable and friendly service from all involved. Thank you again, we are so happy with our purchase!!
Bill D.
Bill D.
11:29 27 Jun 21
Darci was able to solve our problem regarding a queen size portable boxspring. With people downsizing in the Seattle area due to the high cost of housing,...
Florence G.
Florence G.
09:20 21 Jun 21
I made a mistake of getting 2 full mattresses that didn't fit in the room I'm placing them in for my parents. What I needed were actually twin mattresses. I...
Emmanuel Paige
Emmanuel P.
18:54 11 May 21
We recently purchased a mattress and box spring and love it. Our shopping experience was wonderful. Raymond, the salesperson, treated us with first-class service.
Gigi J.
Gigi J.
02:20 11 May 21
Went into the Twin Lakes store for the first time and had a fabulous experience. I worked with Jerry Johnson to pick out the perfect bed for our extra...
15:20 05 May 21
Best mattress buying experience EVER!! Roger is OUTSTANDING!! He was very informative and customer service was out the door, we felt very welcomed, and are super happy with the service!! Your the best Roger!!
Kevin Clizbe
Kevin C.
17:01 04 May 21
My wife and I had a awesome experience with Ryan at the Mattress Depot in Bonney Lake, WA. Ryan was professional and helpful. Ryan thank you for the great experience.
Arash Mirzaie
Arash M.
18:24 24 Apr 21
Great experience here. Sales specialist, Vernon, was great explaining our options. So knowledgeable. We told him what type of frame we got and he showed us our options for different mattresses and adjustable bases. Great pricing too. Got two free temper pillows too. Free delivery and set up. They also offered to take the old mattress away (for free) which by the way we had gotten from them 15 years ago. Highly recommend. Ask for Vernon.
Elizabeth Newquist
Elizabeth N.
22:15 19 Apr 21
What super service we received at the Union Gap store from showing the different mattresses to delivering them. They truly know how to treat the customer.
Gerry Moore
Gerry M.
21:03 24 Mar 21
The manager at Rd 68 store in Pasco, WA was very helpful and knowledgeable about the products. He answered our questions and made us feel very comfortable. I am very happy with our purchase and will recommend to family and friends.
Buddy the cat & Friends
Buddy the cat & F.
00:07 19 Mar 21
Eric is AMAZING! My husband and I went to several stores but chose your store because of his knowledge on mattresses and friendliness without being pushy. He is amazing!!!!!Lisa Arthur
Will Wright
Will W.
21:35 13 Mar 21
Roger at mattress depot was amazing and helped us pick out exactly what we needed in just a few minutes. Highly recommend!
Ryan Tisdale
Ryan T.
02:18 31 Jan 21
Just a flat out great experience. Jim is super knowledgeable. He'll get you the right mattress for you and your budget. Thanks again Jim
Aaron Babbel
Aaron B.
00:39 22 Jan 21
My daughter and I were looking for a bed because she outgrew her twin mattress. Raymond helped assist us with finding the perfect mattress for her, and very smoothly talked us into buying a mattress cover of which I recommend everyone to get one. The location is very clean and comfortable to view beds in. The customer service was OUTSTANDING! I will be coming back here in a few days more then likely to get a box spring. Thank you for all your help!
jamie dearn
jamie D.
01:18 20 Jan 21
I would like to give a shout out to the manager at the Totem Lake location......John Flesness. He listened to both my wife and my concerns regarding our comfort and wanted to make sure we were going to be happy with our purchase.....regardless of price. John is the main reason we went back to the store considering all the mattress stores we did visit. He remembered our names when we went back in and explained everything in detail with our best interests in mind. We never felt pressured and were very happy with his knowledge and friendly demeanor. Thanks again.
David Clingen
David C.
06:21 27 Nov 20
Eric sold us a great bed and at a good price. We really appreciated his knowledge and professionalism. The bed was delivered on time and set up. We were pleased with the product and service.
Alena Dicke
Alena D.
01:58 27 Oct 20
Ray was absolutely amazing from beginning to end. We were shopping for a disabled person on a budget - he took the time to do the research and to help us pick out the best possible option for the best possible price. Not only did he take the time but he was sincerely vested in what we needed and made sure we made the right choices! I could not have asked for a better customer service and I will tell anyone I know to go see Ray. When the delivery team came- Chris and Tre were the best! On time, friendly and took the time to answer all of our questions and do a in depth demo to make sure we understood how the adjustable frame worked. This has been a great experience- I can’t say enough good things!
Norman Brown
Norman B.
21:24 23 Oct 20
Lenny was vary helpfull. Shipping at other competitors was four to five months out. The process was vary quick. I received the product I wanted. Without any hassle. Next day delivery. I really felt like family. He was vary friendly. I would trust this guy with my own mother. They got along great. I can't thank him enough for helping me shop for a new bed. I can't wait to sleep on my brand new mattress. Thanks again Lenny. Norman
Sharon C.
Sharon C.
12:45 22 Oct 20
I bought my mattress in the Mattress Firm Outlet in Northgate. I had a fixed budget. I needed a queen-size box spring, mattress and frame. The salesperson...
Tracy Raymond
Tracy R.
16:04 16 Oct 20
Great Service. Raymond was awesome. Shipping delays beyond his control, but he kept me informed the entire time and ensured I received my new bed as soon as it came in. Super helpful in the store determining what I needed to make sure I got the comfort I wanted.
David Lash
David L.
22:36 09 Oct 20
Hi, I purchased a mattress and frame at the Lynnwood location just a month ago. Very happy with my experience there. Most impressed with Nick. He is exactly why I like to shop at the smaller stores.Once I expounded my knowledge of the mattress business, which took maybe 26 seconds, Nick gave me the next hour to show and tell what I really needed to know. I was very happy that he answered my many questions. And delivery, no problem, tomorrow, Nick asks? But that’s Sunday. Aok!And let me talk about delivery as well, those two guys were in and out in a flash! Stairs and all, 10 minutes!Thank you for such a nice experience!
Sara Rohr
Sara R.
20:09 07 Oct 20
Had the best customer service ever to help pick out the perfect bed for my son. He was very thoughtful kind and funny 🙂 definitely stop in and check them out. K.C you are the man thanks again
Samantha Parker
Samantha P.
20:06 07 Oct 20
We needed a new mattress and box spring so we went into mattress depot! We were instantly warmly welcomed by Casey. He was more than helpful and made sure the bed we chose met all of our needs. Very personable and didn’t treat us like a normal salesman would. He then gave us a good deal on some mattress covers to keep the mattress fresh! I will be coming back for any mattress needs. Thanks Casey!
Danny F.
Danny F.
10:12 02 Sep 20
Got a mattress that needed to be exchanged just as covid hit. They respected and facilitated the exchange even though there have been months of...
Judy L Lee
Judy L L.
01:55 02 Sep 20
I bought a memory foam type mattress the other day and my box springs and mattress were delivered yesterday.I slept on it last night, it is the first time in years I didn’t wake up with a backache and spend the night tossing and turning.Thank You Issaquqh Store for all your help..
Hilde Fischer
Hilde F.
00:15 27 Aug 20
We bought our mattress at the Everett location and found Will Shanahan to be very helpful and enthusiastic. He introduced us to the adjustable platform for our mattress, explaining the benefits of better breathing and circulation, which we now appreciate at home. Thank you to Will, the friendly delivery men and Mattress Depot!
D Spaziano
D S.
17:34 16 Aug 20
Love my mattress but did not receive the adjustable base that was advertised. My additional purchase of a mattress cover was not delivered and after 4 days still have not received it. Very disappointed.
Greg Rice
Greg R.
05:40 11 Aug 20
Eric Horton was very professional and knowledgeable about mattresses. It is hard to spend a lot of money on something that you only sit on for a couple minutes and don't know how it will be after the fact, but he took the time to walk me through the process, answer all my questions, and help me get a good bed. I am now sleeping better than I ever have. I truly appreciate his safe professional attitude.
Donald Odenborg
Donald O.
21:43 06 Aug 20
We just purchased a new mattress from the Marysville, WA store and it was a positive experience. Jerry Johnston and Will ? were very friendly and helpful. Will is fairly new to the business but is enthusiastic and positive about the products. Jerry knows the mattress business front and back. He fully answered all of our questions. Delivery went as scheduled and very smooth and easy. All in all a pleasant place to shop.
Max A Million
Max A M.
02:50 21 Jun 20
Roger at the Puyallup location is not only very friendly, he is super knowledgable about all the products. He made this experience very fun! Would highly recommend having him help you. Also, the delivery man was very pleasant, professional and sweet! Great service all around!
Christine Moore
Christine M.
20:19 17 Jun 20
Jon, Paul and Brian are a Pleasure to work with! Great Value and Excellent Customer Service. Brian called every step of the way keeping us informed of our delivery. Love our new Mattresses!!!! Thank You!
Casey F.
Casey F.
11:29 15 Jun 20
Nick McGhee is the best! This guy sent me home the first time I came in just so I could check if my Tempurpedic could be warranty replaced. He could have...
Jennifer Bean
Jennifer B.
00:52 11 Jun 20
Eric at the Olympia store was super helpful!! No pressure, no upselling, just friendly, helpful service. We were in and out so quickly! They didn’t have the mattress we wanted at that location, so we picked it up in Lacey and the employee there was also great (I regret I didn’t catch his name). Highly recommended.
Aischol S.
Aischol S.
21:06 06 Jun 20
My husband and I just purchased our new home and needed mattress for our bed and our sons. Roger at the Puyallup store was absolutely amazing and gave great...
Holly O.
Holly O.
14:45 27 May 20
My husband and I were in need of a nice comfortable mattress and Kiante woods at the Northgate Mattress Depot was extremely helpful. He was friendly and...
Brad K.
Brad K.
15:39 22 May 20
Great experience overall. Everyone is friendly, but Kiante's customer service throughout the whole process was above and beyond. Super knowledgeable and...
Patricia Palacios
Patricia P.
22:45 09 May 20
Had a great experience at Matress Depot in Pasco, WA. Bryan, gave great customer service.. He took his time to explain which bed/mattress would be good for me. And gave good deals.
Sarah Andrew
Sarah A.
04:53 26 Mar 20
My husband and I purchased a mattress at Mattress Depot in Bonnie Lake. Paul was extremely helpful and very approachable. We appreciated his knowledge as he was able to answer each of our questions. His skills at customer service were excellent and we purchased a really great mattress.
Rob Bec Grizzle
Rob Bec G.
05:21 08 Mar 20
We love our Restonic mattress we bought last year. It has really helped my husband's back!
Will M.
Will M.
23:13 10 Feb 20
This is a review for Kiante, the manager at the North Gate store. He has showed me that he deeply cares about customer satisfaction!My wife and I...
Jennifer Burton
Jennifer B.
00:42 09 Feb 20
This is our second purchase at this store. Both times I have been shown exactly what I was looking for, had the differences fully explained, and felt absolutely no pressure to buy anything. Today I was helped by Mary Ann, who thoroughly explained everything in the process, as well as why each item is priced the way it is. I would highly recommend going to Mattress Depot.
Britt S.
Britt S.
15:41 05 Feb 20
We walked into the Northgate store to try a specific memory foam mattress. Kiante Woods showed us that mattress, along with a couple of others just for...
A Better ME
A Better M.
18:42 03 Feb 20
Great place place to shop with very reasonable prices. They are extremely knowledgeable when it comes to your sleeping needs and will stop at nothing to ensure you're comfortable and satisfied. Bought a side sleeping pillow today, one of the best purchases I've made ro enhance my sleeping quality. Thank you Mattress Depot!
A Better ME
A Better M.
08:26 03 Feb 20
Great place place to shop with very reasonable prices. They are extremely knowledgeable when it comes to your sleeping needs and will stop at nothing to ensure you're comfortable and satisfied. Bought a side sleeping pillow today, one of the best purchases I've made ro enhance my sleeping quality. Thank you Mattress Depot!
Shana Oliver
Shana O.
02:19 28 Jan 20
I intended to purchase a memory foam mattress when I walked in - and I'm so glad I listened to Eric Horton. He asked me questions I hadn't even considered that relevant in the purchase of a mattress and guided me to the all-natural latex mattress. I have been SO PLEASED with the latex mattress and the adjustable base - I wake up each morning and stand up without any stiffness in my middle-aged body, quite unlike with my old mattress. Eric arranged prompt delivery, and my delivery men were quick and tidy as they whisked away my old mattress and assembled my new bed. I am thrilled with my purchase and would absolutely shop there again!
David Manning
David M.
20:12 19 Dec 19
Really couldn't have asked for a better shopping experience. James was knowledgeable and happy to answer any questions or give guidance... or content to let us spend uninterrupted time trying out mattresses. One time we even brought our kid and they entertained with toys while we pretended to sleep. Recommended.
Andrea Huff
Andrea H.
01:49 15 Dec 19
Don't let the cheesy train commercials dissuade you from shopping Mattress Depot. We had a wonderful experience. They offer a lot of choices and prices were very reasonable. Eric was easy to work with and explained all options well; he even stayed past closing with no pressure to hurry.
Jennifer Sanich
Jennifer S.
00:30 02 Dec 19
Had a great experience here! Eric Day Horton was extremely knowledgeable and very helpful! He explained two different mattresses to us and why they would be good for us based on what we told him about our current mattress. I would highly recommend this place to anyone!! I can't wait to sleep on our new mattress!
Dani Rannow
Dani R.
01:35 18 Nov 19
We had an amazing experience with Eric Horton at Mattress Depot. He made sure we found our perfect mattress and prepared us for any differences we may feel initially. We have had our mattress for a week now. We have had amazing results. Aches and pains we blamed on age hav subsided with our new Latex Mattress! We highly recommend this business, mattress and especially Eric!
Joe Picucci
Joe P.
21:49 17 Nov 19
I had a really good experience! Bought a real nice bed w/delivery and actually waited to see how that went. To my surprise everything went perfectly. I would highly recommend talking with Eric Horton he was full of information that really helped me make a decision on what was right for me. The delivery crew top notch!
Beverly Conn
Beverly C.
23:22 16 Nov 19
Great place. Explained what I was looking for in a bed and what my budget was and they set me up. Greatly appreciated them working with me. Friendly. Approachable. Let me have the space to think about my decision.Thank you,
Kelsey McCarthy
Kelsey M.
02:30 16 Nov 19
Had a blast and excited for our new purchase!! Brian has been hands down the best salesman I've worked with for anything. I know we wont be buying again soon but if he's still around in the next ten years or so I'll be looking for him. Honest, knows his products, great personality, great salesmanship, and made the experience wonderful. 5 stars.
Sendi Larios
Sendi L.
23:53 25 Oct 19
Gavin and Justin helped us pick out the perfect mattress. They were professional, patient, and nice! Recommend this place to anyone who wants to buy the best quality mattress.
Bill Dorsett
Bill D.
18:02 14 Oct 19
Finally able to afford new beds! We had a limited budget. We walked into this store and met Kiante Woods, a very affable and knowledgeable young man. My partner just said “2 queen size beds, the cheapest you have.” Kiante did just as we asked. He set us up with 2 Amazing beds and frames and did not really try to up sell us. Except for the mattress cover, which we needed. I think we may have been in the store for about 20 minutes. Kiante only had one of the mattresses and called around to other stores to get another. He helped us make our budget and the next afternoon, the mattresses were delivered and setup by 2 men. They were professional and friendly. In no time at all, we had our new beds and they took away our old mattresses after making me promise not to wait so long next time. Wonderful service, Kiante hooked us up with exactly what we wanted with no pressure. And the beds are excellent, so comfortable and such great quality! All in all a very pleasant experience. Kiante gets it done
Bill D.
Bill D.
11:00 14 Oct 19
Finally able to afford new beds! We had a limited budget. We walked into this store and met Kiante Woods, a very affable and knowledgeable young man. My...
Lanette W
Lanette W
17:46 12 Oct 19
Eric at the Lacey store was great to work with. He is very knowledgeable when it comes to fitting you with the right mattress (and pillow). He's well informed with all their products. He was very patient with us while we took our time making a decision. We couldn't be happier with our purchase. No more back aches! Thank you Eric! Also, Travis and James from the delivery team, did a great job removing our old bed/frame and setting up our new one. Super nice guys. They were in and out quickly and provided a tutorial on how to work the adjustable bed frame.
Deborah Flynn
Deborah F.
23:32 09 Oct 19
Great prices, nice selection and good brands. The sales person was very helpful and knowledgeable without hovering too much do we could take our time and select a new bed. We went to 4 mattress stores everyone was good. In the end I purchased here as it was $150 less than the others and a bed was in stock. Yay!
Carolee W.
Carolee W.
19:19 08 Oct 19
This 5-star rating is for Daniel Martinez, who was working at the Northgate store when I came in to try and solve my mattress problem. I'd been talked into...
Anita Maret
Anita M.
20:50 01 Oct 19
I just received the pillow I ordered online on Saturday. Super happy with my new comfy pillow and specially because it arrived so fast. The purchase process was easy, got two automated e-mail confirmations and another one from Kayla Heffner with the tracking number. Thank you guys.
Anita Maret
Anita M.
20:50 01 Oct 19
I just received the pillow I ordered online on Saturday. Super happy with my new comfy pillow and specially because it arrived so fast. The purchase process was easy, got two automated e-mail confirmations and another one from Kayla Heffner with the tracking number. Thank you guys.
Anita Maret
Anita M.
20:31 01 Oct 19
I just received the pillow I ordered online on Saturday. Super happy with my new comfy pillow and specially because it arrived so fast. The purchase process was easy, got two automated e-mail confirmations and another one from Kayla Heffner with the tracking number. Thank you guys.
Lynda Nesland
Lynda N.
20:00 21 Sep 19
Just bought a mattress from Eric here and was great! We had come in a few times checking it out and had to hold off on purchasing until now. He gave the same great service and pricing he originally offered, thank you! If you need a good deal, great service, and a good selection come to this store!
Scott Quay
Scott Q.
21:01 20 Sep 19
Worked with Rose to find a bed that both my wife and I could agree on. She was a big help and we love the bed. Ask for Rose when you go looking for a bed, she will be helpful through the entire process.
Eric Lewis
Eric L.
02:15 09 Sep 19
Spent 3 months going back and forth between mattress stores, looking at different pricing and mattresses, talking with different Salesman. I had spoken with Lenny and Tim at Mattress Depot, as well. Lenny helped me through the process, taking my budget into consideration, too. Excellent customer service and a great value! I give Lenny and Tim, 5 stars!
William Brummett
William B.
12:50 04 Sep 19
You won't find a better person to deal with than Bob. He really knew his stuff and answered all of our questions. Helped us a lot and we went to a lot of stores but none were as informative as Mattress Depot. We will be letting our friends know where to go when they are looking for a top quality mattress.
Samantha Orton
Samantha O.
19:51 30 Aug 19
Loved shopping at the Mattress Depot USA on Galaxy Drive. Great customer service, Mary Ann was super helpful. Clearly in the mattress business for a long time, she knew her stuff. If your gonna by a mattress come to the Mattress Depot on Galaxy Drive.
Gabby G.
Gabby G.
16:45 24 Aug 19
Jim and Mike were wonderful! When my mom and I first entered, they were very friendly and asked all the right questions to help us find the perfect mattress...
Jongjaroen M.
Jongjaroen M.
12:48 18 Aug 19
Always helpful and knowledgeable. Always have what I need in stock. Great people to do business with.
Shane R.
Shane R.
19:22 12 Aug 19
Super straight forward, honest, low pressure sales person. We were very satisfied with our mattress and setting up delivery was a breeze and problem free....
Linda W.
Linda W.
15:58 11 Aug 19
I was very favorably impressed with the customer service I received from Sam. The products we purchased seem to be what we wanted, although we've only slept...
Brent Frizzell
Brent F.
20:00 07 Aug 19
Outstanding customer service from Jim at The Northgate Store! Do yourself a favor & go see Jim for your mattress needs. He knows his product & will help you find the perfect mattress for your budget. Thank you Jim you rock!
Cassandra V.
Cassandra V.
17:52 05 Aug 19
***You should shop at this mattress store!***After an unfortunate and unexpected incident with my last mattress, I needed an inexpensive full size mattress...
Adrienne Aguayo
Adrienne A.
21:40 24 Jul 19
Tim was our salesman. He was knowledgeable about the products. Never pressured us into a sale. He gave us space to discuss pros and cons and guided us to the type of mattress that was comfortable and high quality while still being in our price range. He was polite and fun! Great experience all the way around.
Eric Ryzek
Eric R.
03:10 11 Jul 19
A man named Eric automatically made me feel at home. First he asked what we looking for (as any salesman would do). He separated himself by getting to know me and my family. I was very impressed with the service and the spot on delivery of all the functions and availability of all products. I’m no push over but he was personable enough to make me feel like my purchase was worth it. I will do business with him in the future. If this review seems generic it is not. I am just well spoken.
Tina L.
Tina L.
21:55 25 Jun 19
Kianti was the associate who helped us today at the Northgate location. He was very friendly, professional and knowledgeable. We never felt any pressure and...
Diana Thomas
Diana T.
20:04 12 Jun 19
I have to say we have been dealing with one of those rent to own places and it had turned into a nightmare, so my husband had seen a commercial for Mattress Depot USA and said lets just go see. We walked in and Eric the store manager was up and met us half way, great first impression. We told him our situation and he told us to go online and fill out an application. Went home did and went right back and got our bed the next day. It was amazing and like I said Eric was fabulous. Next day my son wanted a new bed so we went on line and he qualified 3 beds later Thanks for the wonderful service and I slept so great.
jennifer healy
jennifer H.
21:42 06 Jun 19
My husband and I were on the hunt for a better mattress. Our old mattress was on the last leg. Mary Ann went well and above to help us find the best mattress for us. She took the time to educate us on the best mattress for us. Ensuring we know how to maintain our new mattress will last longer.
Adan Sanchez Moreno
Adan Sanchez M.
23:20 01 Jun 19
We walked into the Lacey location after lunch just to take a quick look around. Eric and Marianne greeted us at door and helped us find a few options to try, and then... Just left us alone. For about ten minutes. It was fantastic. I'm pretty sure they would have let me take a nap on those mattresses if I asked. They answered all our questions and we left with a bed, sheets, pillows, everything! I didn't feel any pressure, and now my wife doesn't either. Thanks guys.
Adan Sanchez Moreno
Adan Sanchez M.
23:20 01 Jun 19
We walked into the Lacey location after lunch just to take a quick look around. Eric and Marianne greeted us at door and helped us find a few options to try, and then... Just left us alone. For about ten minutes. It was fantastic. I'm pretty sure they would have let me take a nap on those mattresses if I asked. They answered all our questions and we left with a bed, sheets, pillows, everything! I didn't feel any pressure, and now my wife doesn't either. Thanks guys.
Stephanie Techner
Stephanie T.
04:37 27 May 19
We *love* our new latex mattress! Eric was incredibly knowledgeable and did a fantastic job guiding our choice. James and Travis delivered our mattress the very next day and were polite, professional, and efficient as can be. Thanks so much guys!
Susan Lash
Susan L.
22:44 08 May 19
I went to the Enchanted Pkwy location and was worked with Jared to find a new mattress. He was great to work with as he had a lot of knowledge about the different mattresses. He was pleasant, friendly and helpful. It's too bad your website didn't let me connect this to store he works at but I hope this gets attributed to the correct location. I have high hopes that this bed is the one for me. Thanks Jared.
Stephanie Kraynak
Stephanie K.
00:38 30 Apr 19
Our experience at this store was great! Marianne was super helpful, really friendly and knowledgeable. She made sure to spend time with us to help us find the right fit for our needs, and we're really glad we decided to take the extra time to figure things out! We found exactly what we needed at a great price, delivery was fast and easy. Super happy with our purchase!
Brenda Berchule
Brenda B.
04:18 26 Apr 19
I needed a bed for my son. I went shopping to other stores. I felt like Jason was the only real person. We joked about our kids, he understood the trials of parenting. Like I said a genuine person. He also helped with financial issue, and found the perfect solution. I would recommend Jason a Mattress Depot for all you sleeping needs. Sincerely Brenda Berchule
Bridget Findley
Bridget F.
19:28 20 Apr 19
Great Experience!! Got a great deal on a bed for my son. Highly recommend this location. Go see Casey today! Thank you so much!
Crystal Jones
Crystal J.
15:36 17 Apr 19
⭐️⭐️⭐️⭐️⭐️**Puyallup Location**I am so excited about my new mattress and adjustable base I just purchased from Mattress Depot USA! My sister and I walked in and I told Roger (who is amazing go see him for your mattress needs) exactly what I had going on, back pain/ hot sleeper etc and he showed me the perfect bed for my needs (Gel Luxor-Pedic). As soon as I laid on it my body was so happy, it was like laying on a cloud with the perfect amount of firmness and cooling. I am so glad we went here, Roger didn't make me feel like he was just trying to make a sale but that he actually cares about what people are looking for in their own comfort/support. I would DEFINITELY 100X's over recommend you go to Mattress Depot USA in Puyallup (next to Best Buy) and see ROGER for your next mattress purchase! He is off on Thursday's and Fridays so make sure you go in one of the other days :-). Thank you so much Roger, my back thanks you!!
Brian B.
Brian B.
12:53 17 Apr 19
Great Customer Service from Nick at the Federal Way store. Carrie S. was trying to decide which bed/mattress would be best. The existing foam mattress was...
Kim D.
Kim D.
14:05 14 Apr 19
Puyallup Shouth Hill store... My husband and I went I looking for a mattress and Roger helped us and I have to say he answered all my questions, was...
Stephanie Coleman
Stephanie C.
00:40 14 Apr 19
Went into the Mattress depot USA in Issaquah today and met a wonderful salesman named Kenn. Who was very helpful and knew everything there was to know about the mattresses. What a great place to buy a very comfortable mattress. We found exactly what we were looking for! So pleased with the help and our purchase! Thank you Kenn for being so helpful and kind.
Eric Vachon
Eric V.
22:52 13 Apr 19
My wife and I worked with Richard in the Issaquah location. Richard was a great help and was very knowledgeable, transparent, and friendly. He helped us find the best mattress setup for our budget. The whole process was seamless and delivery was spot on. We were contacted the following day by Kenny & Myrin who delivered, installed, and instructed us on care and usage. I can’t remember a better buying experience. Looking forward to a dreamy nites sleep. Thank you all.
Trina T.
Trina T.
15:51 13 Apr 19
I had the best service at the Bonney Lake store. Robert was a very refreshing salesman, he was not pushy and didn't make me feel like I had to buy a...
Donna F.
Donna F.
11:18 11 Apr 19
I love the new mattress I purchased here. Kiante and Kyle teamed up to make sure I got the mattress I was looking for and were even able to offer me a deal...
abigail Lutz
abigail L.
02:05 11 Apr 19
My husband and I went out to shop for a new mattress today. Our first stop was Mattress Depot. We had planned to visit 2 other stores. Mr. Horton was fantastic! Answered all of our questions. Very helpful and insightful about the technology of the mattresses. Steve and Dawn
Aaron Cervantes
Aaron C.
13:06 09 Apr 19
Went in on 4/5/2019 and purchased a mattress from Richard (Issaquah location)! He was quick to offer assistance and greet me within 20 seconds of entering the store. He showed multiple choices but ultimately got me into a great choice (which we invited me to try myself in the store! It was a quick and easy transaction and I will certainly come back within the next few weeks to grab another mattress! Easy parking, loads up the goods, checkout process is quick. Richard is sure to be an asset to the Issaquah location!
Nancy Gizel Avalos
Nancy Gizel A.
19:15 22 Mar 19
We had such a wonderful experience at the Issaquah Store! Our salesman Kenn went above and beyond to help us find the right mattress and moved mattresses so we can test them out and made such a difference in our buying experience that we will definitely be back for bedroom accessories with them! Thank you Kenn & Mattress Depot USA!!
Dustin Kruse
Dustin K.
18:41 11 Mar 19
Marie Ann was amazing. Super informative. Helped narrow our search. Got us a great bed within our price range. Probably the best customer service I have ever had!!!!
Joanna Godsey
Joanna G.
22:19 10 Mar 19
Maryann is impressive. A store full of customers and just her! Where's her help?! Other than that everything was great. Walked out with a great mattress, a frame that we don't need a box spring for, and a mattress protector all under budget!!! Maryann is knowledgeable, personable, and hard working. We went to Matress Ranch first and didn't leave feeling as satisfied. Thanks Maryann!
Mat Winston
Mat W.
21:42 08 Mar 19
Great Customer Service, awesome selection! our salesman Jon really went above and beyond helping us. He patiently answered all of our questions and found the perfect bed for our price range. 10/10 going back for our next bed.
L W.
L W.
15:54 05 Mar 19
Mattress Depot had the perfect size mattress for my trundle bed. I am so glad they were open during the snowy days because I had unexpected guests that were...
Micole Santos
Micole S.
23:10 04 Mar 19
My boyfriend and I were on the hunt for a new mattress/bed and the minute we walked into the store we were greeted by Jeff and felt very welcomed! Jeff asked a variety of questions to better assist us in our hunt. He handed us both pillows and guided us to a few different mattresses that would suite our needs and wants. He answered all of our questions and was very helpful! We would definitely recommend this store if you are looking for great service and quality mattresses!! We cannot wait to get our new mattress!! Thanks are awesome!!!
Sarah S.
Sarah S.
12:20 02 Mar 19
Great experience. James was awesome! Was in and out in 25 minutes. Could have been delivered today but we chose tomorrow.
D Harris
D H.
01:35 19 Feb 19
Jeff was extremely helpful with getting my fiancé and I our new bed. He took care of everything for us and took the time to show us exactly what fit our sleeps needs best. We are very grateful and will be long time customers! Oh and they took care of our old mattress so we didn’t have to!
KeFei Y.
KeFei Y.
16:17 09 Feb 19
Good and friendly store manager James, gave us really educational and helpful on mattress that we are looking for, super patient and knowledgeable..walked...
Nicholas Cobban
Nicholas C.
03:21 31 Jan 19
I went in Mattress Depot after having dinner just so see how much mattresses cost and possibly gain some knowledge on different styles of mattresses. I wasn’t 100% in the market for a mattress but after stopping by and speaking with Jeff I was convinced it was time. I didn’t know different sleeping styles affected the choices of mattresses to look at. Today was the first mattress I ever bought and Jeff made it comfortable and a breeze. I definitely would come back and recommend my friends/family to shop here
Alyssa Baumer
Alyssa B.
03:19 31 Jan 19
Jeff is extremely insightful in finding the perfect bed for my husband and I. We both have different preferences on soft and firm mattress’s & found the bed just right for both of us. Financing is fast and easy as well! Will definitely come back after the lifespan of my mattress.
Annie Bounds
Annie B.
01:36 20 Jan 19
I have had my new mattress for a week now and I love it. Andy at the Alderwood store definitely steered me in the right direction.
Kari Giarde Seabrands
Kari Giarde S.
22:44 13 Jan 19
Great experience. Both the salesman in Tacoma and the delivery guys were very helpful, friendly and efficient. Thank you!!
Ginger Helton
Ginger H.
02:01 14 Dec 18
This is the best Mattress Depot. Jeff is the person to ask for!
Robert Tee
Robert T.
23:55 30 Nov 18
We tried the bed in a box - did not work for us. We tried a mail order hybrid mattress - did not work for us. We learned a lot about mattresses and the companies disrupting the industry. In the end, we opted for a Simmons Beautyrest Natasha Plush Pillow Top. Paul in the Union Gap store helped us and was a pleasure to work with. We take delivery next week. If you are shopping for a new mattress, pay this store a visit.
Ginger Helton
Ginger H.
00:31 11 Nov 18
This is the best Mattress Depot. Jeff is the person to ask for!
Courtney Peabody
Courtney P.
20:40 05 Jun 18
Got a twin mattress and box spring for my grandpa. He loves it and it's really comfortable. Was great working with David as well!
Bess B.
Bess B.
18:42 23 May 18
I came to the Northgate location in dire need of a new mattress. Will and James spent over two hours answering my questions, making recommendations and...
Rachael Johnson
Rachael J.
08:11 21 Jan 18
Thanks to Jay Riddle I was able to buy a new bed set! He made the transaction very easy, painless and quick!
Thomas Archer
Thomas A.
22:33 18 Jan 18
We had a fantastic adjustable frame, mattress, and sheet buying experience with Kenn at the Issaquah Mattress Depot. The store has a wide range of styles and brand names available. We decided on an adjustable frame and mattress that was built just after we purchased them in Portland and available to be delivered to our home in less than a week from our purchase date. Kenn was very knowledgeable and was a very low pressure, patient, friendly salesperson. We could not have asked for a better buying experience.
Vina Amsal
Vina A.
00:05 25 Dec 17
Lizzy Tail
Lizzy T.
00:52 06 Jan 15
5 Stars! We always bought our mattress sets from a salesperson named Louis in Federal Way! We give Louis 5 ++ stars!
Sherri Lee Hokanson Hunsinger
Sherri Lee Hokanson H.
01:05 20 Dec 14
We purchase 5 mattress sets for our vacation house! They are so comfortable and we couldn't beat the prices anywhere.Thanks Mattress Depot
Adam Heffner
Adam H.
05:57 16 Dec 14
Love my new latex mattress. Got a killer deal on it too. Andy at the bellevue store was friendly and helpful. Got next day delivery this weekend and never slept so good. I can't believe I put off getting a new bed for so long!
Ryan Freeman
Ryan F.
04:13 24 Sep 14
Thank you for all your help, for letting my toddler go nuts and bounce on all your mattresses, for your patience and expertise. I found just the right mattress for my little guy- and he really enjoyed the experience in the process. To a memorable day and years of sound sleep for us both!
Kellie Parmley
Kellie P.
21:11 20 Sep 14
In love with my new Lady Americana Prodigy matress from the Bellevue location!! If you're looking for a super soft comfy matress, this is an awesome one to get! Great costumer service too!! Thanks Doug, you're the best! Definitely will be coming back with my family.
Kelly Morrison
Kelly M.
19:01 23 May 14
Received awesome customer service and a great price! Bob in Covington was super helpful and knowledgeable.
Christy Germaine
Christy G.
18:30 13 Feb 14
Always super helpful and knowledgeable sales staff. Great prices and lots to choose from. Thank you!
Rose Bluhm Caudle
Rose Bluhm C.
07:15 08 Jan 14
David Taylor
David T.
19:06 02 Dec 13
Jock Mathwig
Jock M.
05:53 28 Nov 13