Customer Reviews & Testimonials

We understand this translates into sales growth over time and that is why more than 35% of our sales comes from referrals and repeat customers. This in turn translates into bigger savings for our customers because we can keep advertising costs low by relying on referrals and repeat customers. Everyday, we receive unsolicited complimentary letters from our gracious customers who thank and congratulate us on providing such outstanding customer service. Below is a sampling of letters and testimonials we have received over the years that validate commitment to our customers satisfaction.

See what our customers have to say about us!

Our Reviews

Excellent

Mattress Depot USA

4.9

Based on 176 reviews

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Ariel McFalls

Friendly staff got us a great deal on 3 beds + frames. Walked out for $1500 all told, and he was willing to keep them for us for a few days until we could pick it up. Best prices we saw across many stores in the area.

Response from the owner: Hi Ariel- great to hear and thanks so much for supporting our local small business. We work very hard to keep pricing as affordable as possible!

Leslie Funkhouser

Extremely disappointed and frustrated customer! I purchased a mattress and paid extra to have it delivered. After sleeping on the mattress less than a week it never returned back to it's original shape. I went to the store and explained the situation and was told by the employee that it was made with defective foam. After 3 more visits to the store, nobody has done a thing to help. I've now called Corporate and talked to Ross, he told me Paul the District Manager would be calling me, no call yet. Horrible customer service and product!

Ghazal Aghaei

Response from the owner: Thank you for your support, Ghazal!

Ethan Rosenberg

Response from the owner: Thank you for your support, Ethan!

Gabby Price

excellent service, very knowledgable!

Response from the owner: Thanks, Gabby... glad we could help!

Paul Bokor

Brett was wonderful. Patient and professional.

Response from the owner: Thank you for your support!

Michelle Jesus

Thank you Thad HOOVER, YOUR KINDNESS AND GENEROUS DONATION OF 3 STORE MODEL PILLOWS. WE HAD A NEED , I ASKED AND YOU PROVIDED HELP AS WELL AS COMFORT TO MY 2 SONS AS WELL AS MYSELF.THANK YOU AGAIN,GOD BLESSMICHELLE FROM BOTHELL

Response from the owner: Hi Michelle- So glad we could help out! Keep charging forward.

Ivy Liu

Thad is being super helpful for me and my friend! He helped us with our mattress

Response from the owner: Nice meeting you both, Ivy. Thank you for supporting our business and enjoy the bagels!!!

Rosa Cameron

We shopped around and Thad at the Woodinville store was pleasure to deal with. He helped us pick out the mattress that was the right one for us without pressure and the usual sales pitches. We totally recommend this store

Response from the owner: Thanks so much Rosa for the kind words! So happy for you guys and now your getting a great nights sleep. We appreciate your support of our local small business.

jason lenihan

We had a great experience at mattress, Depot USA in Woodinville. Thad took his time to listen to our needs for a mattress. Ive had many back surgeries and picking out the right mattress is critical for me . After trying several out, and Thads great advice and technical knowledge of mattresses, we were able to find one that worked out fantastically. Thank you for helping us pick out a very comfortable mattress 👍.

Response from the owner: Woohoo... great to hear, Jason! Thank you very much for the kind feedback about your mattress and our Woodinville team. We appreciate your support.

Phil Hanlon

Great selection and prices! The salesman was very helpful and knowledgeable! Delivery crew was professional, courteous, and on time as scheduled.

Response from the owner: Thanks for the follow up note, Phil. We thank you for the feedback and your business!

rich enocksen

My wife and I had a great experience buying some mattress. Also would highly recommend mattress depot in woodinville

Response from the owner: Thanks for your feedback, Rich! We appreciate your support of our local small business. Please send your friends and family our way!

Z Z

I recently had a fantastic experience at Mattress Depot USA, all thanks to the owner, Thad. His responsiveness and knowledge truly stood out. Thad took the time to understand my needs and helped me find the perfect mattress that suits my preferences. What's even better is that the pricing was incredibly competitive. I'm thrilled with my purchase and highly recommend Mattress Depot USA!

Response from the owner: Hello Ziliang- Thank you so much for the feedback and the kind words about Mattress Depot USA Woodinville! We work very hard to be great listeners for sure. We appreciate your support of our local small business.

Leslie Cisneros

Thad was incredibly helpful and generous with his time. Showed willingness to help in whatever way he could!

Response from the owner: So happy I could help Leslie! Thank you for your support.

Sage L

The manager of this store, Thad, was fantastic. He was so patient in answering all of our questions and he provided extremely helpful information. It didn't bother him at all that I wanted to test out most of the mattresses in the store and he also answered all our questions about box springs and frames. If you are searching for a new mattress, I would highly recommend you check out Woodinville Mattress Depot. Thank you Thad for providing such outstanding customer service!

Response from the owner: Hi Sage- it was nice meet you both and I enjoyed all the conversation! Thank you for the kind words... I'm very happy to have been a resource for you and I look forward to talking again. Just let me know how I may help!

Kayla Spring

I bought a mattress from Thad a few weeks ago. The process of choosing one was stress-free — Thad patiently explained the features of each mattress and their associated price points. He also provided plenty of time for us to try each one, with no rush or pressure to buy the nicest models. We experienced a delay from the manufacturer (at no fault of the store) and Thad offered to let us have the floor model. While this could have resulted in loss of future sales, Thad’s priority was in our customer experience and the timely delivery of our mattress! I’ll be referring everyone I know to buy a mattress here.

Response from the owner: Thank you for supporting our local small business, Kayla... and thank you for the great feedback. We work really hard to make sure the customer experience is top notch! We're happy for you guys that you got a great new mattress... it was nice meeting you both.

Smitha Francis

The store manager Thad Hoover was welcoming and very helpful. Happy with the Sweda King mattress purchased from the Woodinville store. He helped us getting it early delivered as well!

Response from the owner: Hi Smitha- it was nice meeting you and your husband... thank you for the kind words and supporting our local small business. Great to hear your Sweda King mattress is working well for you!

Janice Ohlsen

We were happy with our experience at the Woodinville Mattress Depot. Thad explained all of the various mattress options and answered all of our questions. No high-pressure to sell any particular mattress. Delivery was on time and happened exactly as he explained, with great communication from the delivery team. We were very satisfied with the experience and with our new bed.

Response from the owner: Wonderful to hear, Janice! We work very hard on all aspects of customer service. Thank you for all the great feedback. We're very happy that your new mattress is working well for you. Again, thank you for supporting our local small business!

Sariah Goux

We visited the Woodinville location where the manager helped us for hours as we were indecisive. We are leaving with a new mattress being delivered in a few days and couldn't be happier with the service that was provided. We will be coming back for any future needs.

Response from the owner: Hi Sariah- It was nice meeting you both and you did a great job taking the time for us to hone in on the correct mattress! I'm really happy for you both and I know you'll love the new mattress. Thank you for supporting our local small business and I look forward to seeing you again.

Daniel Cummings

Thad is the man. Very happy with my new mattress and adjustable base and the timeliness in which they were able to deliver and installThe new one. Now I was not here because my old mattress had issues, I came because both my kids are sleeping in my bed now and I needed more space. We looked up the info from myLast purchase and my last mattress was bought 9 years ago and still super comfortable and in great shape. That is why I went through with mattress depot to upgrade to a larger mattress. I know I will get at least 10 years of great use before needing another one and the prices mattress depot has are literally thousands cheaper than their competition. Thanks for the great deal and mattress Thad!

Response from the owner: Thank you Daniel for the kind words and your continued support of our local small business! Great to hear the extra space needed is now working out very well it sounds like... and I know you guys are going to love the king adjustable base, too. We apricate your feedback on our pricing... our company works very hard to keep our inventory at very respectable pricing levels.

Galena Smith

David was incredibly helpful! We found everything we needed and some unexpected sale items too. Everything we wanted was in stock.

Response from the owner: Great to hear, Galena! We apricate your kind words and feedback on David and our Woodinville Mattress Depot team. Thank you again for your support.

Brandy Kelly

Working with their employee Thad was wonderful!A five star experience!

Response from the owner: Hey Brandy... I enjoyed hanging out with you guys, too! You'll love your new mattress. Thanks for the support !!!

Derrick Peters

Great, friendly customer service! Comfy, quality beds too. Definitely recommend over an online purchase.

Response from the owner: Thank you, Derrick! It was nice meeting you both and so glad you found coming in and trying mattresses before you made your purchase was worth your time and very beneficial. We apricate your support of our local small business.

David Palmiter

Thad and David were both very helpful in describing options for mattresses, frames, and delivery.

Response from the owner: Thank you for the feedback, David ! We apricate your support of our local small business. Enjoy your new mattress and frame.

Andres Vergara

Excellent customer service. We were encouraged to try many beds and we were explained the differences well. Highly recommend coming here to buy your mattress!

Response from the owner: Hello Andres- Great to hear you had a excellent customer service experience! We really take pride in that. Thank you for all your support.

sarah wade

All Mattresses were great quality. The store is nice, clean, and well presented. The prices are affordable. The Store Manager Thad was very professional, kind, and understanding of our budget and what we were looking for in a mattress. We felt informed & not pressured at all in our decision making process. Highly recommend this business to anyone looking for a new mattress.

Response from the owner: Hi Sarah- Thank you so much for the kind words and wonderful feedback about Thad and our Woodinville store. We pride ourselves on putting the customer first. We apricate you supporting our local small business!

Daniel Fallou

Great service, very excited about our new mattress!

Response from the owner: Thank you for supporting our small business, Daniel. It was nice meeting you both and I'm excited for you as well !!!

Kim Helm

Tim was so helpful!!! He answered every question clearly and took his time!! We were so happy and grateful for Tim's knowledge and personality!!Will definitely recommend this store to all our friends and family!!!

Response from the owner: Hi Kim- Thank you for the feedback on our very knowledgeable Woodinville Mattress Depot team! Our small business truly appreciates any and all referrals from you to your friends and family... we look forward to those conversations.

Ginger Seitz

We had the best experience with Woodinville mattress depot!

Response from the owner: Hi Ginger- Thank you for the 5-star review and feedback on our Woodinville Mattress Depot team !! We appreciate your support of our local small business. Enjoy your new mattress.

Diane Blough

We had a stress-free experience at the Mattress Depot in Woodinville. Thad, the store manager, was patient and helpful. They did not have the mattress cover we wanted in stock, but got it to us before the mattress was delivered. We will definitely shop here again when we buy a mattress for the guest room.

Response from the owner: Hello Diane- Thank you so much for taking the time to leave us a review and for your kind words! Enjoy your new mattress and we look forward to seeing you again when the guest room mattress needs updating.

K Elston

I looked ahead at reviews for this place and was so excited to see all the positive reviews. Unfortunately as soon as we walked through the doors it was a completely different experience. There was one sales rep who was sitting behind a desk. No greeting when we came in which okay we let it go, then we asked if he could help us find a mattress which he rolled his eyes and said fine. I asked if he could show us what we had in stock for a full size. He pointed at one across the store and didn't bother walking towards it. I walked over and pointed and said this one he nodded and went back to his desk. I asked him how much it was and he sighed and told me the price from across the store while still sitting at his desk. I asked if there were any others and he grunted to have to get out of his desk and pointed at another one. Again I confirmed for those two and he said no and pointed at a third. When I asked for the difference between all of them he just responded the way they are built, and basically every question I could have he refused to give up more than two/three word sentences. My kids even asked why he seemed so unhappy we were there? Ended up leaving so we could apparently stop bothering him and ended buying our two mattresses elsewhere. Horrible customer experience.

Response from the owner: Hello K Elston- My name is Thad and I manage the Mattress Depot Woodinville location. I'm very sorry to hear about your mattress purchase experience at a local mattress store. If this situation happened yesterday, Monday 9/4, I'm 100% certain that the wrong mattress company or possibly location was selected for your feedback review. I was in store from open to close and am certain we didn't speak. One aspect you mentioned in your feedback was the sales associate pointed to full size mattresses across the store from their desk. I only carry one full size mattress in my Woodinville location and it's in the back of the store right next to my desk. Also, I didn't have any customers in store with children yesterday, either. Unfortunately, I believe your feedback review is for another company and/or location different than my Woodinville store. Given those characteristics that just don't seem to match, may I ask if you would consider amending your feedback response, or possibly double checking and updating the location in which this experience occurred? My store has 144 or more 5-star reviews over the last 4 years and we take all customer service aspects very seriously. I'm very proud of these reviews and work very hard to make certain my customers have an outstanding experience. I'm certainly open to a phone call or visit to clear up the discrepancy, too.

Olivia A

David was amazing! So informative and patient with my mom as she finally gets a new mattress after 25 years. We were really impressed with his extensive knowledge in the most supportive beds for different aches and pains. I would absolutely recommend that people work with him. Kind and patient, not the more stereotypical “used car salesman” personality. Great experience!! Thank you David!

Response from the owner: Wonderful, Olivia! So happy we could assist you and especially your mom with mattress options that will really support her. We really take pride in our team being informative and giving great information for you to make wise decisions from. Thank you for the kind words and we appreciate your support of our local small business.

Odetta Li

David is very helpful showing different options for us, had a great experience

Response from the owner: Hello Odetta... thank you for the feedback on our teammate David. Great to hear about your positive experience and enjoy your new mattress items!

Sirui Wang

Thank you David! Got the best mattress and great deal! Highly recommend this store to everyone!

Response from the owner: Thank you, Sirui, for supporting our local small business! So happy you're loving your new mattress!

Christopher Sun

Excellent customer service. Great selection of products to sample at the store. The attention to detail and professionalism at Mattress Depot in Woodinville from the manager Thad is as good as it gets. Although they did not have one of the four items we wanted available but Thad made sure the unavailable item (the Tempur pillow) was made available at the store the very next day. Highly recommend this store location to all. Thanks again Thad!

Response from the owner: Thank you for the kind words, Christopher... and thank you for supporting our local small business! It was very nice meeting you and your family.

Andrew Hertel

Excellent and knowledgeable service. Very enjoyable sales experience

Response from the owner: Glad you had a great experience, Andrew. Thank you for your support and feedback!

Mingyue Liu

We have bought 2 pillows and a California king matress from Matress Depot. And this is the best matress shop with no doubts. Staffs are knowledgeable, patient, and give you no pressure on buying their products. High recommend!

Response from the owner: Thank you so much for supporting our local small business and for the very kind feedback on our Woodinville team! Enjoy your new mattress and pillows.

Jay Lego

They have former chiropractors as employees so that means they are very knowledgeable. The manager took care of us and made our purchase easy and affordable!

Response from the owner: Thank you so much for your five star rating and review. We appreciate you taking the time to let us know about your recent experience at our store. We are glad to hear you had an amazing experience and found what you needed.

Sara L

Easiest mattress buying experience ever! Thad was super knowledgeable, helpful, and quick. They had exactly what we needed, no hassle.

Response from the owner: Thank you so much for your return business and feedback about our Woodinville Team!

Xiaoqin Zhu

Kathy Adams

Woodinville Mattress Depot outstanding and the best customer service!!Thad Hoover the store manager has an easy going non pushy style - which is awesome - there is NO pressure selling!!He takes the time to listen and gives great information about recommendations and about things I had not thought of!!He worked to ensure the mattress I chose was within my budget!!!Again no high pressure selling!!!Thank you Thad and to the owners allowing him to do his job that supports customers!!!I love shopping local and this is why!!

Response from the owner: Wow, thanks for the wonderful feedback Kathy about our Woodinville Team! We really appreciate you supporting our local business... thanks so much!

Joshua Fuentes

Great experience looking for a first mattress - knowledgeable and kind staff that supported the entire process with all we needed! Vadal and David covered all questions and requests honestly and helpfully

Response from the owner: Thank you for the feedback on Vadal and David. We work very hard to inform our clients. We appreciate your support of our local small business!

Aleksejs Semjonovs

Amazing service!Thad took great care of us and helped us choose really good mattress. We were not rushed or pressured to buy. He gave good suggestions and tips. Best customer experience!

Response from the owner: Thank you for the kind words, Aleksejs. It was very nice meeting you and your wife... I was very glad to assist. We really appreciate your support of our small business.

Kim A

Great experience purchasing our new mattress and base at the Woodinville store. Both Matt and Kevin (owners) were really helpful in making our choice. There was no pressure to buy, or sell us something in particular, and they were patient while we made our decision. We got a great deal too! We’ll definitely be back for future mattress needs.Update because I can't leave a new review! We recently purchased two more mattresses from Mattress Depot in Woodinville and the service was still excellent. Thad was really helpful, explained what we needed to know and then left us to try products out in our own time. Our order arrived earlier than estimated too. Excellent experience.

Response from the owner: We certainly appreciate your return business. Thanks for taking the time to leave us such a wonderful review Kim and the update, too!

Golnaz Alibeigi

Great service!! Loved shopping here!

Response from the owner: We loved serving you!

Isabelle Teixeira

Thad was awesome! Great experience and good prices! Highly recommend!!

Response from the owner: It was real nice to meet you and your husband, Isabelle. Thank you both for supporting our small business!

Salty (Salticide)

I'm a college student who needed a new bed after putting years in on my old one. Thad showed me affordable options, and even said he'd make sure one I was interested in would be ordered would be there when I came back with my next paycheck. His kind brother-in-law even helped by finding a frame that worked with it. Truly a family run down to earth business. Been sleeping great ever since!

Response from the owner: Thank you for the kind words and your trust in our local team! We appreciate your business.

Shawna Hubbard

Thanks for your help David!

Response from the owner: Thank you for your local business support!

Anna Beck

This is my second time purchasing a mattress set from Mattress Depot Woodinville. I was concerned about the store changing ownership from my last visit but I should not have been. Clint and Thad were super knowledgeable and helpful with my purchase. They are friendly and didn't pressure an “up-sell” on me as this 2nd set is for a guest room. I want guests to be comfortable but didn’t want to have to pay and arm and a leg for the bed set. Go see these guys… they will get you all taken care of! Thank you Mattress Depot of Woodinville, you came through for me again…Customer for life!

Response from the owner: Thank you so much for your kind words and for being a loyal customer! We are happy to hear that Clint and Thad were able to meet all of your needs, and that you were pleased with their helpful and knowledgeable attitudes. We hope your guests are comfortable and enjoy their stay with you. We look forward to seeing you again soon. Thank you for choosing Mattress Depot Woodinville!

Lisa Vendley

Superior knowledge and advice to select the mattress that best fit our needs. Local Washington State company with excellent selections and pricing, truly exceeded our expectations. A+!

Response from the owner: Thank you so much for taking the time to leave us a review and for your kind words! We strive to provide the best customer service and advice possible, and are delighted to hear that we met and exceeded your expectations. We appreciate your support and look forward to helping you find your perfect mattress in the future.

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