Customer Reviews & Testimonials

I came here to get a mattress for my twin and Mr Vernon helped us get the perfect mattress. He was very friendly and guided us make the right choice. My family was glad we came here to get the mattress. As a cherry on top we got the mattress on sale.

Initially was looking for/researching mattresses online and that lead to more questions than answers. Found several I wanted to try and were at stores near mattress depot, didn't find the mattresses I was looking for at those stores. Went to mattress depot because it was close and couldn't have been happier with the experience. Vernon's customer service is some of the best I've experienced. Perfect balance of information/help and not hovering. Decided on a mattress and realized that night how much softer it was than my current mattress. Called the next day and delayed shipping. Went back in and Vernon switched me to a different mattress with no problems. Thanks Vernon!

Great purchase experience! I was looking for a mattress that would support my backache and Vernon, who attended to me ensured I got what I wanted. Apart from trying out the mattresses, I also got information about the materials used in the mattress. All these helped me make an informed decision. I'm really glad about my purchase and the exceptional customer service!

I recently went to Mattress Depot in Redmond to purchase a new mattress for my family . Let me tell you it was the best experience ever. Not only me and my husband were able to try out the mattress to see if it is to our liking but we also were able to select the perfect mattress. This would not be possible if not for Vernon. He is great at his job and he spends his time to make sure you leave the store happy. If you ever need a mattress or a pillow please go to Mattress Depot USA in Redmond and ask for Vernon. You will not regret it. Thanks again for helping us select the most comfortable mattress for reasonable price.

David was amazing! He gave us an amazing price and had great service. I recommend coming here if you need a new mattress!

I’m having to suddenly move and dropped by mattress depot to ask if they could provide me with any plastic bags that I could use to cover and protect my mattress during the move transportation and they (David) gladly provided me with one for free! I really appreciated it because I was worried about how to find a large bag in such short notice. Thank you for the kindness!!

Very kind and fast, would shop here again! David and Vernon were knowledgeable and friendly, and had lots of suggestions to tailor our shopping experience. Thanks!

I recently purchased mattress from Mattress Depot in Bellevue. I got great customer service by Vernon. He showed me multiple mattresses with detailed descriptions. With his help & product knowledge, I was able to grab an amazing deal according to my requirements. This place also offers delivery to Seattle at good prices. I would definitely come back again for more mattresses in future.

Vernon was just amazing. I don’t think any other words is needed to describe him. He was kind and helpful and honest. He helped us decide on the right mattress in a really short amount of time. Had such a great shopping here and will definitely recommend.

These five star reviews were not kidding. Vernon and Donald were over the top good. They knew their product, they gave you space to check them out, they weren’t hard closers, and the mattress I got is a game changer. My back has quit hurting, I loved everything about this experience. When I needed to change the bed height, boom, they just handled it. So easy to deal with and a couple of great pros in this business.

I was looking for an affordable mattress since I just moved in to Bellevue. Vernon was very helpful able to hook me up with mattress, platform, sheets, and pillow for an affordable price. Great deal

I got several options on which mattress Depot locations I'm going to go for a mattress hunting today but GOD took me to this specific area in which I'm very familiar with. I was the second customer and the gentleman in-charge told me to give him 5 mins (he closed more than 6k deal on the 1st customer...ssshhh). Done! My turn now... His name is Vernon. First, he asked me what brought me to his location. I told him my need to find a comfy bed that would help ease my back pain since I'm suffering from scoliosis and arthritis on my spine. I said, I "want" an all natural foam mattress and full-sized. Second, he let me try several foam mattresses in the showroom and discussed about prices and all other stuff like bedframes, etc. Finally, I purchased a Queen-sized Luxor-Pedic Hybrid Memory Foam. I hope this mattress would be the answer for my sleepless, turning and tossing nights🙏 Well, to make my story short and precised...Over the top salesman, friendly, accommodating and with a ready smile for his customers. He knows what he's doing.

Great experience; Vernon was a great help, got me a great deal on the exact mattress I wanted. Would highly recommend to anyone looking for good value on a great mattress

My husband and I were shopping at the Redmond Mattress Depot and received the best customer service from both Donald, who answered all our questions (and even the ones we neglected to ask) and helped us demo the options and Vernon, who carefully walked us through the paperwork. Both were extremely professional, friendly and thorough and we left feeling great about the entire experience! Thank you so much, Donald and Vernon! You are huge credits to your profession!

My husband and I did alot of research on mattresses before going to the Mattress Depot Outlet. We met Donald who provided us with even more info. By the end of our conversation we knew what kind of mattress we wanted, but we were still unsure about the base. After going home and ordering a matching base to our vant headboard we arrived back to order the mattress. Donald wasn't in so we dealt with Vernon who was also very knowledgeable and helpful. Neither one did a hard sell on us, and we left both times comfortable in our purchase. The mattress has arrived and is exactly what was promised. They sell 95% new products, so "outlet" is misleading.

Vernon was absolutely wonderful in assisting my fiancé and I getting a new mattress! He was friendly, personable, and showed us options based on our lifestyle, comfort, etc. He made the experience fun, while also remaining efficient and time effective. I would definitely recommend anyone to come see Vernon and get their next mattress! Thanks for all your help 🙂

Donald was kind and very helpful! He explained our options to us very thoroughly and even gave us advice on how to care for our mattress and what accompanying furniture to consider. He gave us his frank and honest opinion based on our budget and the stock available, which was much appreciated. We had a pleasure talking with him and if we need a mattress we would definitely come again.

My husband and I had a great experience shopping in Mattress Depot. We have been looking for a good mattress for over two weeks and weren’t able to find the right one at the right price. Mattress Depot has a curated collection of good brands, and they’re a local chain partnering up a lot with local brands which is a big plus. Vernon was our sales associate and he was beyond awesome - he is knowledgeable but not pushy to the point of overselling the mattresses. He understands that comfort means different things to different people, and also respectfully gives you privacy as you try out the mattresses. Highly recommend Mattress Depot!

After sleeping on an air mattress since December my back had totally had enough. I was in pain and my bed delivery was pushed back because of the winter weather. I had a bad attitude and it was all over my face. Vinh at the Redmond store helped me out so much. He looked pass my attitude and delivered exceptional service with a great smile!!! Thanks so much LC. Reed

Knowledgeable staff and a great buying experience. I purchased a mattress from here and I appreciated how David took the time to get to know my needs. I tried out a few different mattresses, but he knew exactly which one would match my lifestyle and price point. Couldn't be happier with my purchase and the experience.

This review is a little late, but I definitely wanted to get around to it because the people over at Mattress Depot Outlet were extremely helpful, professional, and made me and my wife feel comfortable when going through our mattress shopping experience. Vernon was able to give us good insight and share some knowledge about the different types of mattresses that we were looking at, and had a great process to helping us. I have already recommended Mattress Depot Outlet (this specific location) to a few friends who were also looking for a new mattress - and I will continue to recommend them.

Stepped in to the Redmond store at 24th street and thanks to Vernon, who made our bedframe/mattress shopping fun. We ended up buying an adjustable frame with a memory foam mattress which was under a great deal which we never knew existed. He was prompt, knows the game and helps picking the best option based on personal requirements. I’d highly recommend Vernon and his shop to my circle.

Vernon was amazing, truly knew his stuff and incredibly helpful. Guided us through the process, not minding our 100s of questions and gave us all the info we needed. Thank you!

They were extremely knowledgeable and very helpful! We recently bought a mattress here and we'd absolutely go here again.

This place is fantastic! Vernon gave us a good deal and did everything possible to receive our new mattress the next day. Very happy with the purchase and with the service received at this branch. I should mention that I had gone to 4 more different branches before here, and it was Vernon who gave me a super deal and made sure we bought what we needed without pressuring us. See you in 10 years!