Customer Reviews & Testimonials

Mattress Depot USA is proud of its friendly and knowledgeable Sleep Consultants who are committed to providing our customers with a pleasurable mattress shopping experience.

We understand this translates into sales growth over time and that is why more than 35% of our sales comes from referrals and repeat customers. This in turn translates into bigger savings for our customers because we can keep advertising costs low by relying on referrals and repeat customers. Everyday, we receive unsolicited complimentary letters from our gracious customers who thank and congratulate us on providing such outstanding customer service. Below is a sampling of letters and testimonials we have received over the years that validate commitment to our customers satisfaction.

See what our customers have to say about us!


Scott Quay
Scott Q.
21:01 20 Sep 19
Worked with Rose to find a bed that both my wife and I could agree on. She was a big help and we love the bed. Ask for Rose when you go looking for a bed, she will be helpful through the entire process.
Eric Lewis
Eric L.
02:15 09 Sep 19
Spent 3 months going back and forth between mattress stores, looking at different pricing and mattresses, talking with different Salesman. I had spoken with Lenny and Tim at Mattress Depot, as well. Lenny helped me through the process, taking my budget into consideration, too. Excellent customer service and a great value! I give Lenny and Tim, 5 stars!
William Brummett
William B.
12:50 04 Sep 19
You won't find a better person to deal with than Bob. He really knew his stuff and answered all of our questions. Helped us a lot and we went to a lot of stores but none were as informative as Mattress Depot. We will be letting our friends know where to go when they are looking for a top quality mattress.
Samantha Orton
Samantha O.
19:51 30 Aug 19
Loved shopping at the Mattress Depot USA on Galaxy Drive. Great customer service, Mary Ann was super helpful. Clearly in the mattress business for a long time, she knew her stuff. If your gonna by a mattress come to the Mattress Depot on Galaxy Drive.
Gabby G.
Gabby G.
16:45 24 Aug 19
Jim and Mike were wonderful! When my mom and I first entered, they were very friendly and asked all the right questions to help us find the perfect mattress...
Jongjaroen M.
Jongjaroen M.
12:48 18 Aug 19
Always helpful and knowledgeable. Always have what I need in stock. Great people to do business with.
Shane R.
Shane R.
19:22 12 Aug 19
Super straight forward, honest, low pressure sales person. We were very satisfied with our mattress and setting up delivery was a breeze and problem free....
Linda W.
Linda W.
15:58 11 Aug 19
I was very favorably impressed with the customer service I received from Sam. The products we purchased seem to be what we wanted, although we've only slept...
Jessica Bury
Jessica B.
23:14 09 Aug 19
After visiting a few other mattress stores and being disappointed, we are so happy we came to Mattress Depot at the Tacoma Mall location! Lenny was so friendly, informative, and straight forward! No strings attached, no hidden fees, just a great mattress at a great price. 100% recommend this store & will be buying our next mattress here!
Brent Frizzell
Brent F.
20:00 07 Aug 19
Outstanding customer service from Jim at The Northgate Store! Do yourself a favor & go see Jim for your mattress needs. He knows his product & will help you find the perfect mattress for your budget. Thank you Jim you rock!
Cassandra V.
Cassandra V.
17:52 05 Aug 19
***You should shop at this mattress store!***After an unfortunate and unexpected incident with my last mattress, I needed an inexpensive full size mattress...
Adrienne Aguayo
Adrienne A.
21:40 24 Jul 19
Tim was our salesman. He was knowledgeable about the products. Never pressured us into a sale. He gave us space to discuss pros and cons and guided us to the type of mattress that was comfortable and high quality while still being in our price range. He was polite and fun! Great experience all the way around.
Eric Ryzek
Eric R.
03:10 11 Jul 19
A man named Eric automatically made me feel at home. First he asked what we looking for (as any salesman would do). He separated himself by getting to know me and my family. I was very impressed with the service and the spot on delivery of all the functions and availability of all products. I’m no push over but he was personable enough to make me feel like my purchase was worth it. I will do business with him in the future. If this review seems generic it is not. I am just well spoken.
Tina L.
Tina L.
21:55 25 Jun 19
Kianti was the associate who helped us today at the Northgate location. He was very friendly, professional and knowledgeable. We never felt any pressure and...
Diana Thomas
Diana T.
20:04 12 Jun 19
I have to say we have been dealing with one of those rent to own places and it had turned into a nightmare, so my husband had seen a commercial for Mattress Depot USA and said lets just go see. We walked in and Eric the store manager was up and met us half way, great first impression. We told him our situation and he told us to go online and fill out an application. Went home did and went right back and got our bed the next day. It was amazing and like I said Eric was fabulous. Next day my son wanted a new bed so we went on line and he qualified 3 beds later Thanks for the wonderful service and I slept so great.
jennifer healy
jennifer H.
21:42 06 Jun 19
My husband and I were on the hunt for a better mattress. Our old mattress was on the last leg. Mary Ann went well and above to help us find the best mattress for us. She took the time to educate us on the best mattress for us. Ensuring we know how to maintain our new mattress will last longer.
Adan Sanchez Moreno
Adan Sanchez M.
23:20 01 Jun 19
We walked into the Lacey location after lunch just to take a quick look around. Eric and Marianne greeted us at door and helped us find a few options to try, and then... Just left us alone. For about ten minutes. It was fantastic. I'm pretty sure they would have let me take a nap on those mattresses if I asked. They answered all our questions and we left with a bed, sheets, pillows, everything! I didn't feel any pressure, and now my wife doesn't either. Thanks guys.
Adan Sanchez Moreno
Adan Sanchez M.
23:20 01 Jun 19
We walked into the Lacey location after lunch just to take a quick look around. Eric and Marianne greeted us at door and helped us find a few options to try, and then... Just left us alone. For about ten minutes. It was fantastic. I'm pretty sure they would have let me take a nap on those mattresses if I asked. They answered all our questions and we left with a bed, sheets, pillows, everything! I didn't feel any pressure, and now my wife doesn't either. Thanks guys.
Stephanie Techner
Stephanie T.
04:37 27 May 19
We *love* our new latex mattress! Eric was incredibly knowledgeable and did a fantastic job guiding our choice. James and Travis delivered our mattress the very next day and were polite, professional, and efficient as can be. Thanks so much guys!
Susan Lash
Susan L.
22:44 08 May 19
I went to the Enchanted Pkwy location and was worked with Jared to find a new mattress. He was great to work with as he had a lot of knowledge about the different mattresses. He was pleasant, friendly and helpful. It's too bad your website didn't let me connect this to store he works at but I hope this gets attributed to the correct location. I have high hopes that this bed is the one for me. Thanks Jared.
Stephanie Kraynak
Stephanie K.
00:38 30 Apr 19
Our experience at this store was great! Marianne was super helpful, really friendly and knowledgeable. She made sure to spend time with us to help us find the right fit for our needs, and we're really glad we decided to take the extra time to figure things out! We found exactly what we needed at a great price, delivery was fast and easy. Super happy with our purchase!
Brenda Berchule
Brenda B.
04:18 26 Apr 19
I needed a bed for my son. I went shopping to other stores. I felt like Jason was the only real person. We joked about our kids, he understood the trials of parenting. Like I said a genuine person. He also helped with financial issue, and found the perfect solution. I would recommend Jason a Mattress Depot for all you sleeping needs. Sincerely Brenda Berchule
Bridget Findley
Bridget F.
19:28 20 Apr 19
Great Experience!! Got a great deal on a bed for my son. Highly recommend this location. Go see Casey today! Thank you so much!
Crystal Jones
Crystal J.
15:36 17 Apr 19
⭐️⭐️⭐️⭐️⭐️**Puyallup Location**I am so excited about my new mattress and adjustable base I just purchased from Mattress Depot USA! My sister and I walked in and I told Roger (who is amazing go see him for your mattress needs) exactly what I had going on, back pain/ hot sleeper etc and he showed me the perfect bed for my needs (Gel Luxor-Pedic). As soon as I laid on it my body was so happy, it was like laying on a cloud with the perfect amount of firmness and cooling. I am so glad we went here, Roger didn't make me feel like he was just trying to make a sale but that he actually cares about what people are looking for in their own comfort/support. I would DEFINITELY 100X's over recommend you go to Mattress Depot USA in Puyallup (next to Best Buy) and see ROGER for your next mattress purchase! He is off on Thursday's and Fridays so make sure you go in one of the other days :-). Thank you so much Roger, my back thanks you!!
Brian B.
Brian B.
12:53 17 Apr 19
Great Customer Service from Nick at the Federal Way store. Carrie S. was trying to decide which bed/mattress would be best. The existing foam mattress was...
Kim D.
Kim D.
14:05 14 Apr 19
Puyallup Shouth Hill store... My husband and I went I looking for a mattress and Roger helped us and I have to say he answered all my questions, was...
Stephanie Coleman
Stephanie C.
00:40 14 Apr 19
Went into the Mattress depot USA in Issaquah today and met a wonderful salesman named Kenn. Who was very helpful and knew everything there was to know about the mattresses. What a great place to buy a very comfortable mattress. We found exactly what we were looking for! So pleased with the help and our purchase! Thank you Kenn for being so helpful and kind.
Eric Vachon
Eric V.
22:52 13 Apr 19
My wife and I worked with Richard in the Issaquah location. Richard was a great help and was very knowledgeable, transparent, and friendly. He helped us find the best mattress setup for our budget. The whole process was seamless and delivery was spot on. We were contacted the following day by Kenny & Myrin who delivered, installed, and instructed us on care and usage. I can’t remember a better buying experience. Looking forward to a dreamy nites sleep. Thank you all.
Trina T.
Trina T.
15:51 13 Apr 19
I had the best service at the Bonney Lake store. Robert was a very refreshing salesman, he was not pushy and didn't make me feel like I had to buy a...
Donna F.
Donna F.
11:18 11 Apr 19
I love the new mattress I purchased here. Kiante and Kyle teamed up to make sure I got the mattress I was looking for and were even able to offer me a deal...
abigail Lutz
abigail L.
02:05 11 Apr 19
My husband and I went out to shop for a new mattress today. Our first stop was Mattress Depot. We had planned to visit 2 other stores. Mr. Horton was fantastic! Answered all of our questions. Very helpful and insightful about the technology of the mattresses. Steve and Dawn
Aaron Cervantes
Aaron C.
13:06 09 Apr 19
Went in on 4/5/2019 and purchased a mattress from Richard (Issaquah location)! He was quick to offer assistance and greet me within 20 seconds of entering the store. He showed multiple choices but ultimately got me into a great choice (which we invited me to try myself in the store! It was a quick and easy transaction and I will certainly come back within the next few weeks to grab another mattress! Easy parking, loads up the goods, checkout process is quick. Richard is sure to be an asset to the Issaquah location!
Nancy Gizel Avalos
Nancy Gizel A.
19:15 22 Mar 19
We had such a wonderful experience at the Issaquah Store! Our salesman Kenn went above and beyond to help us find the right mattress and moved mattresses so we can test them out and made such a difference in our buying experience that we will definitely be back for bedroom accessories with them! Thank you Kenn & Mattress Depot USA!!
Dustin Kruse
Dustin K.
18:41 11 Mar 19
Marie Ann was amazing. Super informative. Helped narrow our search. Got us a great bed within our price range. Probably the best customer service I have ever had!!!!
Joanna Godsey
Joanna G.
22:19 10 Mar 19
Maryann is impressive. A store full of customers and just her! Where's her help?! Other than that everything was great. Walked out with a great mattress, a frame that we don't need a box spring for, and a mattress protector all under budget!!! Maryann is knowledgeable, personable, and hard working. We went to Matress Ranch first and didn't leave feeling as satisfied. Thanks Maryann!
Mat Winston
Mat W.
21:42 08 Mar 19
Great Customer Service, awesome selection! our salesman Jon really went above and beyond helping us. He patiently answered all of our questions and found the perfect bed for our price range. 10/10 going back for our next bed.
L W.
L W.
15:54 05 Mar 19
Mattress Depot had the perfect size mattress for my trundle bed. I am so glad they were open during the snowy days because I had unexpected guests that were...
Micole Santos
Micole S.
23:10 04 Mar 19
My boyfriend and I were on the hunt for a new mattress/bed and the minute we walked into the store we were greeted by Jeff and felt very welcomed! Jeff asked a variety of questions to better assist us in our hunt. He handed us both pillows and guided us to a few different mattresses that would suite our needs and wants. He answered all of our questions and was very helpful! We would definitely recommend this store if you are looking for great service and quality mattresses!! We cannot wait to get our new mattress!! Thanks are awesome!!!
Sarah S.
Sarah S.
12:20 02 Mar 19
Great experience. James was awesome! Was in and out in 25 minutes. Could have been delivered today but we chose tomorrow.
D Harris
D H.
01:35 19 Feb 19
Jeff was extremely helpful with getting my fiancé and I our new bed. He took care of everything for us and took the time to show us exactly what fit our sleeps needs best. We are very grateful and will be long time customers! Oh and they took care of our old mattress so we didn’t have to!
KeFei Y.
KeFei Y.
16:17 09 Feb 19
Good and friendly store manager James, gave us really educational and helpful on mattress that we are looking for, super patient and knowledgeable..walked...
Nicholas Cobban
Nicholas C.
03:21 31 Jan 19
I went in Mattress Depot after having dinner just so see how much mattresses cost and possibly gain some knowledge on different styles of mattresses. I wasn’t 100% in the market for a mattress but after stopping by and speaking with Jeff I was convinced it was time. I didn’t know different sleeping styles affected the choices of mattresses to look at. Today was the first mattress I ever bought and Jeff made it comfortable and a breeze. I definitely would come back and recommend my friends/family to shop here
Alyssa Baumer
Alyssa B.
03:19 31 Jan 19
Jeff is extremely insightful in finding the perfect bed for my husband and I. We both have different preferences on soft and firm mattress’s & found the bed just right for both of us. Financing is fast and easy as well! Will definitely come back after the lifespan of my mattress.
Miranda Lynn
Miranda L.
21:47 20 Jan 19
Amazing job! Delivery guys Travis and James
Annie Bounds
Annie B.
01:36 20 Jan 19
I have had my new mattress for a week now and I love it. Andy at the Alderwood store definitely steered me in the right direction.
Kari Giarde Seabrands
Kari Giarde S.
22:44 13 Jan 19
Great experience. Both the salesman in Tacoma and the delivery guys were very helpful, friendly and efficient. Thank you!!
Robert Tee
Robert T.
23:55 30 Nov 18
We tried the bed in a box - did not work for us. We tried a mail order hybrid mattress - did not work for us. We learned a lot about mattresses and the companies disrupting the industry. In the end, we opted for a Simmons Beautyrest Natasha Plush Pillow Top. Paul in the Union Gap store helped us and was a pleasure to work with. We take delivery next week. If you are shopping for a new mattress, pay this store a visit.
Courtney Peabody
Courtney P.
20:40 05 Jun 18
Got a twin mattress and box spring for my grandpa. He loves it and it's really comfortable. Was great working with David as well!
Bess B.
Bess B.
18:42 23 May 18
I came to the Northgate location in dire need of a new mattress. Will and James spent over two hours answering my questions, making recommendations and...
Rachael Johnson
Rachael J.
08:11 21 Jan 18
Thanks to Jay Riddle I was able to buy a new bed set! He made the transaction very easy, painless and quick!
Thomas Archer
Thomas A.
22:33 18 Jan 18
We had a fantastic adjustable frame, mattress, and sheet buying experience with Kenn at the Issaquah Mattress Depot. The store has a wide range of styles and brand names available. We decided on an adjustable frame and mattress that was built just after we purchased them in Portland and available to be delivered to our home in less than a week from our purchase date. Kenn was very knowledgeable and was a very low pressure, patient, friendly salesperson. We could not have asked for a better buying experience.
Vina Amsal
Vina A.
00:05 25 Dec 17
Lizzy Tail
Lizzy T.
00:52 06 Jan 15
5 Stars! We always bought our mattress sets from a salesperson named Louis in Federal Way! We give Louis 5 ++ stars!
Sherri Hokanson Hunsinger
Sherri Hokanson H.
01:05 20 Dec 14
We purchase 5 mattress sets for our vacation house! They are so comfortable and we couldn't beat the prices anywhere.Thanks Mattress Depot
Adam Heffner
Adam H.
05:57 16 Dec 14
Love my new latex mattress. Got a killer deal on it too. Andy at the bellevue store was friendly and helpful. Got next day delivery this weekend and never slept so good. I can't believe I put off getting a new bed for so long!
Ryan Freeman
Ryan F.
04:13 24 Sep 14
Thank you for all your help, for letting my toddler go nuts and bounce on all your mattresses, for your patience and expertise. I found just the right mattress for my little guy- and he really enjoyed the experience in the process. To a memorable day and years of sound sleep for us both!
Kellie Parmley
Kellie P.
21:11 20 Sep 14
In love with my new Lady Americana Prodigy matress from the Bellevue location!! If you're looking for a super soft comfy matress, this is an awesome one to get! Great costumer service too!! Thanks Doug, you're the best! Definitely will be coming back with my family.
Kelly Morrison
Kelly M.
19:01 23 May 14
Received awesome customer service and a great price! Bob in Covington was super helpful and knowledgeable.
Christy Germaine
Christy G.
18:30 13 Feb 14
Always super helpful and knowledgeable sales staff. Great prices and lots to choose from. Thank you!
Rose Bluhm Caudle
Rose Bluhm C.
07:15 08 Jan 14
David Taylor
David T.
19:06 02 Dec 13
Jock Mathwig
Jock M.
05:53 28 Nov 13