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We carry many brand name manufacturers who honor their products warranty claims. If you are experiencing a problem with your product purchased from Mattress Depot USA, then our team of Sleep Consultants are here to assist you with the manufacturers warranty service. Each manufacturer has a different warranty coverage and process in place for handling any warranty claims.
Please read the following information carefully to insure correct submission with your claim.
If you are experience any discomfort with your mattress in terms of the way it “feels” but there is no visible defect of the mattress, then your mattress will not qualify for a warranty claim but may quality for a comfort exchange. You have 30 days after purchasing to exchange your mattress or 120 days if a mattress protector was purchased on your original order. Terms and conditions apply, for more information please visit the Comfort Guarantee page here before contacting a Sales Representative.
If after reading the above does not apply to you, then your mattress may qualify as a warranty exchange.
*Please note that all manufacturers warranties only cover the product; it does not include any delivery and/or inspection fees associated with the warranty claim. Body impressions are normal and a warranty covers indentations of 1.5″ or greater measured from the peak (not stitching groove).